Manager, Financial Analysis (Card Finance)

West Creek 8 (12080), United States of America, Richmond, Virginia
Manager, Financial Analysis (Card Finance)
The Customer Channels team within Card Finance is seeking a Manager, Financial Analysis to join our team. In this role you will work directly with business leaders of our Servicing Strategy, Customer Experience & Advocacy, and Channels Associate Experience teams, which are currently focused on re-imagination of our customer and associate experiences. Responsibilities will include managing the processes of the financial forecasts / annual operating plan, developing methodologies and processes that provide transparency of costs and cost drivers to our business partners. The groups, and your role, will partner heavily with other areas of Customer Channels and Channels Finance as we work collectively towards common goals.
In addition, you will be responsible for internal and executive reporting & analysis for the consolidated Customer Channels financial picture, providing the opportunity to engage with Lines of Business across Domestic Card. A critical element of the role is partnering with all Lines of Business supported by the Customer Channels organization in OpEx problem solving, as we look to drive operating efficiencies throughout the Card business. If you are looking for a role that partners closely with the business to generate operating efficiencies while also improving both the customer and agent experience, look no further!
This role requires strong analytical, communication and problem solving skills, combined with deep curiosity and a customer-focus in order to effectively:

• Conduct analysis and articulate outcomes, relevant insights and action plans
• Develop presentations to senior audiences to communicate insights and to influence business and financial outcomes
• Partner with business teams to assess the financial implications of ongoing and proposed new efforts to optimize business performance
• Foster trusted business partnerships
• Collaborate with multidisciplinary teams

Responsibilities include:

• Ownership of budgeting and forecasting for areas of responsibility
• Deliver accurate and meaningful financial management analyses to enable our partners to deliver on their financial and business objectives; contribute to, and deliver, presentations to communicate results, outcomes and actions to senior audiences
• Provide transparency on costs and drivers, and clearly communicate risks and opportunities to budget targets
• Address and deliver on ad-hoc requests and special projects, often in an ambiguous environment
• Independently manage and prioritize workload
• Demonstrate a passion to learn and continuously develop traditional FP&A and technical skills

Basic Qualifications:

• At least 4 years' experience in Financial Analysis
• At least 4 years' experience with financial modeling
• At least 1 year of experience managing a Financial Planning & Analysis (FP&A) function

Preferred Qualifications:

• Master's Degree in Business Administration (MBA) or Master's Degree in Finance
• Chartered Financial Analyst (CFA) license or Certified Public Accountant (CPA) license
• 6+ years' experience in Financial Analysis
• 6+ years' experience with financial modeling
• 3+ years' experience managing a Financial Planning & Analysis (FP&A) function
• 1+ year of people management experience
• Experience in Microsoft Excel and Google Suite (Sheets, Slides, etc)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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