Manager- Enterprise Change Management

Company Description

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

We are enjoying the flexibility of a hybrid work model, in which employees spend part of their week connecting with co-workers in our state-of-the-art headquarters. Located in the booming West Loop of downtown Chicago, it's set up to be a global hub that cultivates collaboration:

• Take a class at Hamburger University
• Sample future items in our Test Kitchen
• Utilize the latest technology to connect with your team around the globe

We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone.

Job Description

McDonald’s is taking our business beyond the walls of restaurants by revolutionizing how we interface with our customers. We are providing customers with enticing mobile, web, and kiosk solutions at the scale of industry leading retailers like Amazon and eBay. Technology is critical to our digital strategy and a top priority for McDonald’s.

The Manager, Enterprise Change Management role is responsible for developing and implementing Change Management strategies, plans and deliverables to support key priorities within Global Technology. The Manager is part of the broader Enterprise Change team and ensures alignment of change strategies and messages necessary to successfully position Global Technology and its priorities within McDonald's. This position reports to the Sr. Manager, Enterprise Change Management.

Primary Duties:

Change Strategy

• Develop and manage comprehensive change strategies by applying a structured Change Management methodology to complex transformational programs across several dimensions (vision, change readiness, impact assessment, partner management, communication, role-based training plans, etc.) across projects
• Conduct change impact analysis across people, process and technology dimensions, risk assessments, change readiness assessments to improve return on investment and successfully lead people through transitions
• Develop ongoing key partner management analysis and action plans to identify key advocates and resistors of a change initiative and develop plans to aid their transition (impact analysis, stakeholder interviews)
• Contribute to the development and socialization of processes and protocols for implementing change
• Lead change consultants to advise and coach on the successful development and execution of Change Management projects at McDonald’s

Communication Strategy

• Develop proactive communication strategies and plans to support change goals on key initiatives
• Plan and develop critical communication plans and messaging to implement delivery across various leaders and audience groups to drive organizational change and promote awareness and increase adoption
• Ensure relevance, consistency, integration, alignment, and appropriate timing of messages across the organization

Culture and Performance

• Serve as trusted partner with leadership team and project leaders to identify and address gaps in helping employees evolve in context of modernization efforts

Coaching/Counseling

• Provide Change Management coaching to leaders and project teams to ensure we optimize people return on investment on critical initiatives
• Counsel leadership and individuals on development of key messages and on effective message delivery

Qualifications

• Bachelor's degree or equivalent experience or advanced degree in change, organization development and / or communications-related field
• 5+ years of proven experience in organization development, strategic change, or consulting with an emphasis on internal communications. Preferably in a global setting.
• Proven leadership and ability to influence and work with Sr. Leadership and multi-disciplined teams
• Experience within a Technology organization is required
• Ability to navigate, orchestrate, and work through complex issues with a strategic, tactical, and fresh perspective
• Previous experience handling executive-level communications
• Ability to adapt quickly to a fast-paced environment and support multiple high priority work streams
• High level of strategic focus, perspective and tactical ability to deliver
• In-depth experience regarding communication strategies, tools, and vehicles and application of written communication skills

Additional Information

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.