Manager, Donor Relations

Job Details
Level
Management
Job Location
OHS Main Shelter - Portland, OR
Position Type
Full Time
Salary Range
$64,000.00 - $68,750.00 Salary
Job Shift
Any
Description
About the Oregon Humane Society
Founded in 1868, Oregon Humane Society is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. Through our mission of Creating a More Humane Society, we are working toward our vision of a world where all animals are treated with compassion, kindness and respect. With campuses in Portland and Salem, OHS is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org for more information.
The Team/Program/Department
The OHS Donor relations team is responsible for solicitating major gifts from individuals and foundations. As a member of this high performing team, the Donor Relations Manager is an outward facing fundraiser responsible for deepening donor engagement and increasing support for OHS priorities through face-to-face solicitation. While this team collaborates closely with each other, the development team, the CEO, and other key stakeholders across the organization, Donor Relations Managers should be entrepreneurial in nature and driven to meet and exceed goals.
The Position
The Donor Relations Manager is a member of the major gifts team and is responsible for soliciting annual fund gifts, restricted gifts, and capital gifts that will increase participation and financial support to OHS. The primary role of the Donor Relations Manager is to help donors deepen their relationships with OHS in support of this expanded work and will be responsible for moving a portfolio of 150-160 donors and prospects through the moves management cycle using relationship-driven strategies and face-to-face visits.
Essential Responsibilities
PERSONAL LEADERSHIP

• Consistently strives to exceed expectations; demonstrates flexibility, resilience, and the ability to maintain positive relationships and composure, even under difficult circumstances.
• Maintains high ethical standards, including exhibiting behaviors and actions that embrace and align to our organization and customer service values, while treating all people with respect and dignity.
• Demonstrates an awareness of their individual personal strengths and development needs, modeling non-defensive behavior and openness to feedback; builds a culture of feedback and learning.

LEARNING

• Contribute to regular dialogue and accountability with the leadership team and across the organization to review progress and course correct, if necessary.
• Ensure data and insights to identify, understand and articulate the key inputs and metrics that tell the story of the organization/team strategy and its progress.
• Build in appropriate feedback loops to see if we are meeting key milestones and if the impact planned is being felt across the organization.

INFLUENCE & REPRESENTATION

• Represent OHS, as requested, at key stakeholder and sectorial meetings or engagements.
• Communicate effectively to executive, and other stakeholder groups to ensure they are informed and able to actively engage
• Liaise with and maintain productive relationships with all stakeholders, including other departments, and donors; build mutually rewarding professional relationships inside OHS at all levels.
• Leverage our best practices externally and grow OHS' reputation as a leader in this space by identifying opportunities to share the process and results in the broader animal welfare sector through presentations, whitepapers, blogs, etc.

PRIMARY RESPONSIBILITIES

• Solicits and secures gifts of $5,000 and above for OHS priorities including capital projects, annual operations and directed giving.
• Uses moves management to qualify, cultivate, solicit and steward donors to successfully develop and implement comprehensive strategies for 150+ individual prospects.
• Increases the number of major donors and the dollars raised from major donors through qualify new and existing donors and strengthening engagement through a series of documented visits and strategic communication.
• Works in conjunction with the VP, Development to establish performance goals; monitors progress against goals and devises strategies to ensure success in meeting goals.
• Works collaboratively with other OHS team members throughout the organization to be metrics driven, to meet or exceed team and personal financial goals, and engage in a high level of prospect contact.
• Articulates and implements strategies for communicating with donors; drafts and customizes correspondence, proposals and other written materials for assigned prospects.
• Communicates and advocates the needs and impact of OHS to prospective and existing donors.
• Develops collegial and productive relationships with colleagues in Development and across the organization.
• Works independently to meet performance goals and stays on task within the context of the big picture goal.

SUPERVISOR RESPONSIBILITY
None
ACCOUNTABILITY
Reports Directly To: VP, Development & Capital Campaign
Often Engages Directly With: Development, Community Engagement, Board of Directors, Executive team
Qualifications
Minimum Qualification & Transferable Skills
We are interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We welcome applicants who bring a diversity of identity, culture, experience, perspective and thought. We encourage you to apply, even if you do not believe you meet every one of the qualifications described. You are also encouraged to address how your professional and lived experience, scholarship, mentorship and/or service will contribute to the Oregon Humane Society.

• 2 years previous professional fundraising experience, including demonstrated success in face-to-face solicitations.
• Demonstrated experience strategizing, formulating and closing major gifts, and in reaching annual fundraising and performance goals and targets.
• Experience in making successful qualification calls, experience with moves management and managing a portfolio, as well as developing cultivation and solicitation strategies.
• Ability to understand the needs and interests of leadership and major gift donors to develop and deepen relationships between them and OHS.
• Demonstrated ability to present the strategic direction and the importance of the institution to the community.
• Ability to work with Board of Directors, OHS senior staff, and other high-level volunteers.
• Excellent customer service skills, including ability to work with donors in emotionally sensitive gift situations.
• The ability to authentically represent the mission, vision and values of OHS and a passion for animals.
• Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook.
• Strong organizational and time management skills.
• Able to maintain a valid Driver's License and provide proof of auto insurance.
• Capital Campaign experience preferred.
• Working knowledge of the Portland philanthropic community preferred.
• Excellent verbal and written communication and collaboration skills to effectively communicate with technical, internal, and external audiences, leveraging a variety of communication channels.

SUCCESS FACTORS
Success in this role will be directly linked to the Donor Relation Manger's ability to listen closely to what donors want to accomplish with their philanthropy. In addition, the person in this role will need to encompass professional resilience and be committed to pleasant persistence as they qualify new prospects and deepen engagement with long-time donors. Successful Donor Relations Managers are empathetic, detail-oriented, flexible, patient, and fearless when working with donors. They are metrics oriented and are committed to meeting and exceeding financial and contact goals on an ongoing basis.
Work Environment Conditions & Physical Requirements
This position interacts and collaborates will all levels of the organization, including OHS staff, executive team members, donors, general-public, external vendors, volunteers, and supporters. Contact and communication is carried out through face-to-face, telephone and digital interactions. Excellent customer service skills are essential to success. Communication must be clear, understandable, professional, and respectful in all circumstances.
Working Conditions

• Work is performed at home or in an office and medical center/animal shelter environment.
• Travel between the two campuses may be required.
• Working at both campuses may be required.
• Occasional weekend and evening work may be required.
• Animal contact and related injuries may occur.
• Noise exposure varies and sometimes includes uncontrolled barking and other animal vocalizations.
• Pace of work is active and demanding, requiring a high degree of multitasking and ability to adapt to changing priorities while managing concurrent projects/tasks to completion.
• Contact with angry or emotional people may occur.

Physical Requirements

• Occasional moving of items up to 25 lbs.
• Occasional moving items above shoulder level.
• Occasional use of hands and arms at or above shoulder level.
• Prolonged standing, sitting and/or stooping may occur.

Diversity, Equity & Inclusion
Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and address and overcome complex challenges and barriers. We strive for a culture of integrity, respect, and compassion where everyone contributes their perspectives and authentic selves and reaches their potential as individuals and teams. We recognize that diversity, equity and inclusion is a journey, and we are committed to learning, listening, and evolving to become more diverse, equitable and inclusive than we are today.
Equal Employment Opportunity
The Oregon Humane Society is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained impact.
We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group.
At-Will Employment
This position description in no way states or implies that these are the only duties performed by the employee occupying this position. Employees will be required to follow any other job-related duties required by their supervisor. This document does not create an employment contract implied or otherwise, other than an "at-will" relationship.