Manager Doggie Daycare Center

Manager Job Description

Dogtopia, the industry leader in dog daycare, boarding and spa services has an immediate opening for a customer service focused, energetic and organized Manager to join us and lead our Dogtopia Hickory Plaza location.

This role is for you if you have:

· at least 3+ years of management experience and

· demonstrated leadership in outstanding customer service,

· effective team management and

· a passion for, and strong working knowledge of, dogs.

We are looking for someone who loves dogs and people.

What Dogtopia offers you:

· The best part…you always get to bring your dog to work!

· Strong education in dog behavior and management

· Fun, dynamic team culture

· Certification and additional program training

· Competitive Salary, benefits and bonuses based on meeting goals

This is a key leadership role within our business as we work hard to deliver only the best quality care to our pups while ensuring a fun, clean, safe environment for both the employees and all of the pups in our care.

Manager has responsibility to:

· Demonstrate leadership in outstanding customer service and team member development

· Set and accomplish monthly priorities, deliver financial results and be able demonstrate on-going development and improvement of your team.

· Ensure a professional sales focus for prospective clients, implements sales and marketing strategies.

· Establish and maintaining an emotional connection with clients

Manager Role Expectations

· Daily Focus is “People, sales, cleanliness”

· Open and close at least 1 shift a week per store to ensure operations standards are being followed and coach all team members

· General schedule 10-6 pm; At checkout a minimum of 2-3 shifts a week and provide weekend support to shift leads & team members

· Manager role is to foresee and prevent fires, only firefight during emergency; Responsible for store operations 24/7

Manager’s success is measured on these metrics:

· Listen 360 score of 93+%, maintain excellent relationship

· 152meet and greets per week, close 85+%, add 25 (minimum) new weekly DC clients per month.

· 95% monthly retention of Frequency report clients with an average of 1.5+ days per week

· $65,000 per month of gross revenue, <32% labor cost, 30+% net profits

· Continuously train, motivate and improve your team

1. Increase Revenue by increasing Dogs in The Door (DID)

a. Responsible for nurturing relationship with Pet Parents, i.e., use of services and conduct daily nurture activities with Pet Parents

i. Phone and in-personal conversations building rapport

ii. Connecting daily with clients that have lapsed in using daycare

iii. Call Pet Parents after the first daycare (or boarding & spa) to nurture the relationship, book next visit and convert boarders to DC clients

b. Develop team to up-sell revenue, i.e.., spa sales @ $8+ per dog per day

c. Handle escalated Pet Parent questions/concerns/complaints with urgency and care.

2. Grow New Revenue;

a. Convert lead calls to Meet and Greets. Maintain 85% lead conversion.

b. Convert 85% of our Meet and Greets to weekly Daycare and Boarding clients

c. Actively participate in 1 -2 events per month. Maintain 10+ partnerships that produce leads. Maintain client referrals to exceed 20 per month

3. Clean and Safe Environment

a. Hold team accountable to ensure high level of sanitation and odor-free environment

b. Continuous training of team on safe dog handling and workplace safety. Thorough reviews of all dog incidents to provide necessary feedback and training.

c. Dismissing dogs proactively with ongoing behavior issues and review behavior notes regularly. Complete incident report same day as incident, cite learnings and immediately update Joni on all incidents

4. Financial and Procedures

a. Meet monthly revenue & profit objectives, maintain labor budgets, maintain/reduce controllable expenses, and actively look for ways to maximize efficiency

b. Conduct a regular audit of Pet Exec records to ensure all client information is accurate and keep up to date.

5. Coach Shift Leads, Rovers and Canine Coaches to perform their roles more successfully

a. Ensure Shift Leads can handle Manager’s role when the Manager is not on-site

b. Set concise Team Member goals and hold accountable for continuous development. Conduct 30 day review meetings with Team Member’s and conduct all Team Member meetings

c. Always be improving quality of your team and lowering turnover

d. Utilize daily and weekly opportunities to coach team to improve client service, reduce dog injuries, and ensure a clean location.

Job Type: Full-time

Pay: $48,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Health insurance
• Paid time off

Day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Please describe your amount and type of

dog care experience

Education:

• High school or equivalent (Required)

Experience:

• Customer Service: 5 years (Required)
• Supervising Experience: 3 years (Required)

Ability to Relocate:

• Nashville, TN: Relocate before starting work (Required)

Work Location: Multiple locations