Manager, Divisional Asset Protection & Risk

What You Will Do:

What We're Looking For:

• Develop and manage Field & Supply Chain Asset Protection, Audit, Investigation and Risk programs (strategy, policy, and procedures) for LL Flooring' Stores and Distribution Centers.
• Partner with Store and Distribution leadership, Human Resources, and internal customers to ensure internal policy and procedures are developed, improved, and adhered to.
• Work with internal customers and Company leadership to develop loss reduction strategies. Conduct on- going risk assessments and outline corrective measures.
• Monitor and report statistical data relating to Company inventory, comprehensive audits, accidents, injuries, etc., in compliance with Company and industry standards.
• Review and analyze activities and records to determine compliance with LL Flooring policies and SOPs.
• Review Asset Protection, Risk, and Audit reports and develop recommendations to reduce inventory shrinkage.
• Initiate, conduct, and support confidential internal/external investigations involving company assets and associates. Support recovery and civil demands.
• Assist with incident investigations; prepare investigation reports including recommendations on corrective and preventive actions; and monitor implementation.
• Ensure Supply Chain and Store compliance with all laws and workplace standards.
• Act as a liaison between the Stores and Supply Chain on all Asset Protection matters to accomplish LL Flooring shrink goals.
• Participate as a member of the Distribution Management team in the planning, formulating, and implementation of the Distribution Centers' missions and goals.
• Advise Distribution team on matters related to Asset Protection & Risk.
• Monitor and control all in-bound and out-bound truck carrier activities and gate operation procedures for Asset Protection purposes.
• Detect and resolve situations involving associate theft, abuse, or unsafe acts involving company assets, policies, or procedures.
• Ensure that all physical security measures are in place and operational (i.e., alarms, CCTV, etc.).
• Recruit, hire, train, and manage Asset Protection & Risk associates in the Distribution Centers
• Coordinate implementation of emergency response plans and act as Emergency Coordinator for the Distribution Centers.
• Assist with conducting facility and compliance program audits and inspections.
• Review/Report on inventory movement and damages. Support year-end inventory activities by providing direction and acting as a liaison between the stores and corporate
• Conduct Supply Chain Safety and Incident Reviews.
• Conduct and drive Safety awareness and training programs.
• Support Auditors through Workers Compensation, General Liability, Shrink, reporting, Asset Protection Equipment, Investigations, and Safety/Asset Protection program support.
• Review and manage Workers Compensation and General Liability processes and rates

Additional Requirements:

• Working knowledge of Wicklander-Zuwalski Interview/Investigative techniques.
• Ability to train and motivate associates and delegate tasks and duties to staff in a complex distribution center environment.
• Excellent written, verbal and negotiation skills to effectively communicate with a diverse workforce
• Effective people management, project management and time management skills
• Navigate and travel independently; ability to create an effective self-directed schedule
• Required to live within a commutable distance from assigned location
• Ability to drive/operate a forklift required (certification required prior to operating equipment)
• Proactively assist others. Step in and help when and as needed
• Execute special projects and perform other duties as assigned.
• Travel 50% of the time in the field.
• Ability to solve problems and apply creative and timely solutions.
• Attendance and reliability is extremely important in this position

What You Need to Succeed:

• Bachelor's degree preferred

Related Experience, Qualifications and/or Certifications:

• 5-10 years of experience in a role supporting distribution centers, manufacturing plants, and multiple stores focused on progressive Loss Prevention, Safety and Audit roles, or equivalent combination of experience and education
• Certification or technical skills preferred: Interview and Interrogation Training, Basic OSHA Safety regulations, LPC, CFE
• Must possess a valid driver's license and acceptable driving record

Computer Skills / Special Equipment Knowledge:

• Proficiency with Microsoft Office (Excel, Word, PowerPoint and Outlook)
• SAP experience a plus

Reasonable Accommodations Statement:To perform this job successfully, an individual must be able to complete each essential function (job duty/requirement) satisfactorily. Reasonable accommodations will be made to enable qualified individuals with disabilities or sincerely held beliefs, to perform the essential functions.  Contact HR for additional information.

The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment and does not change the "at-will" relationship.  LL Flooring reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate. Contact the Human Resources department (HR) with any questions or concerns.

LL Flooring is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by applicable state or federal law.

Physical Demands

Lifting / Carrying Requirements

Standing

C

10 lbs. or less

O

Walking

C

11 - 20 lbs.

O

Sitting

O

21 - 50 lbs.

O

Hand/Finger Dexterity

C

51 - 80 lbs.

O

Reach - Outward

O

Over 80 lbs.

N

Reach - Above Shoulder

O

Push / Pull Requirements

Climb - Ladder Use

O

10 lbs. or less

O

Crawl

N

11 - 15 lbs.

O

Squat or kneel

O

16 - 40 lbs.

O

Bend

O

41 - 80 lbs.

O

Twist

O

Over 80 lbs.

N

N (Not Applicable)

Activity is rarely required or is not applicable to this occupation.

O (Occasionally)

Required up to 33% of the time (0 to 2 hours/day)

F (Frequently)

Required between 33% to 66% of the time (2 to 5 hours/day)

C (Constantly)

Required more than 66% of the time (5 hours or more/day)

• Customer Focus - Establish and maintain effective customer relationships. Seek to understand customer needs and deliver solutions that meet customer expectations.
• Accountability - Follow through on commitments. Take personal responsibility for decisions, actions, and failures.
• Collaboration - Cooperate with others to achieve shared objectives and get work done. Consider interests of others as well as one's own.
• Instill Trust - Show consistency in word and action. Treat others with respect. Operate with honesty and integrity.
• Business Insight - Identifies trends, opportunities and threats and uses this knowledge to strategically guide actions.  Apply knowledge of business and the marketplace to advance corporate initiatives.
• Plans and Aligns - Plans and prioritize work to meet commitments aligned with corporate goals. Anticipates problems.  Develops contingency plans.  Tracks and manages progress of work.
• Attracts and Develops Talent - Attracts and selects diverse and high caliber talent to meet the teams' needs. Closes talent gaps by recruiting and developing the right balance of internal and external candidates. Places a high priority on developing others through coaching, feedback, exposure, and stretch assignments. Aligns associate career development goal s with organizational objectives to plan developmental moves.
• Situational Adaptability - Adapt approach and demeanor in real time to match shifting demands of different situations.  Readily adapts personal, interpersonal, and leadership behavior.   
• Change Management - Adaptable to a fast paced, shifting work environment; willing to remain flexible to accommodate changing business conditions, work requirements, customer and scheduling needs.
• Detail Oriented - Attention to detail, ability to focus on the project or task at hand, adherence to Company policies and requirements while consistently delivering error free results.
• Leads by example in following the Company Code of Business Conduct (Ethics), all applicable tenants of the Lacey Act and other laws, policies and procedures.  Immediately reports all concerns to the appropriate party.