Asset Protection Specialist

Asset Protection Specialist

Summary Description:

• Under the direct supervision of the Compliance, Risk & Safety Manager, under the guidance of the Corporate Compliance Director, the Asset Protection Specialist implements efforts to prevent and minimize the loss of company assets by administering policies, procedures, programs and practices which protect those assets.
• Monitor loss prevention systems and safety practices at all facilities, both on and off-site, as assigned by the Asset Protection Manager, under the guidance of the Corporate Compliance Director.
• MUST HAVE VALID LICENSE AND RELIABLE TRANSPORTATION

Exemplary Duties / Responsibilities:

• Assist in the safeguarding of company funds, property and merchandise, including donated goods.
• Using overt and covert means reports, investigates and takes appropriate action on any internal or external incidents of or unauthorized possession of company property to include shoplifting and employee dishonesty.
• Monitor CCTV surveillance equipment.
• Assist in the company’s illness and injury prevention program by monitoring safety programs and practices as assigned by the Compliance, Risk & Safety Manager.
• Assist in the training of other employees in safety and Asset Protection.
• Use good interpersonal skills such as courteousness, sensitivity, politeness and thoughtfulness in dealings with the public and Goodwill employees and participants.
• Drives on company business as required.
• Respond to emergency calls and alarm activation calls on a 24/7 basis.
• Performs other duties as required.

Employment Standards:

Education/Experience:

• Some College Required.
• Minimum five years’ experience in loss prevention, law enforcement or investigative services.
• Retail and or wholesale distribution experience preferred.

PHYSICAL JOB DUTIES & REQUIREMENTS:

Must be able to:

• Stand for long periods of time without sitting or resting
• Bend, lift, pull, push up to 50 lbs. of material
• Apprehend and detain shoplifters
• Use physical restraints including handcuffs
• Defend self if approached and/or attacked by a shoplifter and/or suspect

Knowledge:

Working knowledge of current laws relating to security issues as they affect employer/employees, customers and others who have contact with or who do business with the organization.

Skill:

• Excellent Interpersonal and communication skills in order to interact with all

levels of management, employees, customers, law enforcement and the general public.

• Ability to write accurate, concise and grammatically correct memoranda and

reports.

• Maintains high level of confidentiality.
• Support ethical standards of organization.

Core Competencies I:

To perform the job successfully an individual should demonstrate the following competencies;

• Confidentiality – Understands and adheres to high level confidentially in all work related information discussions and information sharing in all meetings of the board, and by upper level staff.

• Ethics and Values – Adheres to Goodwill core values and beliefs during both good and bad times; acts in line with those values.
• Problem Solving – Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in a group problem solving situations; uses reason even when dealing with emotional topics, people and/or situations
• Task Management –Communicates changes and progress; completes projects on time and budget.
• Technical Skills – Pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others
• Customer Service – Responds promptly to customer needs; solicits employee feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills – Listens to others without interrupting; keeps emotions under control; remains open to others ideas and tries new things
• Verbal Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills effectively; participates in meetings.
• Teamwork –Exhibits objectivity and openness to others views; welcomes feedback; contributes to building a positive team spirit; promotes inclusiveness, puts success of team above own interests; supports everyone’s efforts to succeed.
• Diversity –Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment. Must be able to work with diverse cultures, as well as those with barriers to employment, inclusive of disabled populations.
• Inclusion & Equality – Is inclusive, shows respect and sensitivity for all differences; gender, sexual orientation, and culture. Promotes equality in all aspects of work-life at Goodwill SOLAC

Licenses:

• Must possess and retain a valid California motor vehicle driver’s license with liability insurance and a DMV printout that is acceptable to the organizations insurance carrier.
• Must be willing to use his/her personal vehicle in the course of employment.

Desirable Qualifications:

• Positive attitude.
• Dependable, consistent performance.
• Work well under pressure
• Ability to work with minimum supervision.
• Availability for varied work schedules.
• Knowledge of CCTV and other surveillance systems.
• Bilingual ability a plus.

Salary Range 18.50 hr