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As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.
The Enterprise Platforms Loyalty & Benefits organization is looking for a talented and experienced Sr. Product Manager to help drive our existing rewards technology platform and transform its backend capabilities. The Loyalty & Benefits Platform is part of the larger Enterprise Platforms Center of Excellence where product, engineering and delivery resources have been organizationally brought together to improve speed to market and further unlock value across core capabilities.
You will collaborate with all stakeholders across Enterprise Platforms to leverage best practices and evaluate potential new opportunities and enhancements, share learnings across markets and Business Units, and enable demonstration of long-term value to American Express.
Works with customers, key partners, and colleagues to define a product vision and strategy that is aligned with the high-level product roadmap
Understands and applies new trends and market standard methodologies
Communicates and build consensus across disciplines in crafting the product roadmap.
Work with leadership to define and articulate a long-term product strategy and roadmap with clearly defined business metrics and targets.
Support development of appropriate tracking and reporting to track product performance post launch to evaluate future investment.
Produce return on investment analyses and optimization recommendations · Identify risks, challenges, opportunities, and business integration needs.
Enable cross-functional collaboration with relevant teams within the product scope.
Translates product roadmap into well-defined product requirements/user stories and acceptance test criteria
Leads and mentors associate product managers.
In conjunction with Director, supports the creation of a Product Backlog for a specific product.
Prioritizes and maintains the sprint backlog consistent with the Outcomes and Product Roadmap and performs story elaboration with the implementation team.
Partner with the technology teams to develop, test and deliver the defined backend capabilities and rapidly iterate new solutions.
Works closely with analytics and uses internal data tools to understand measure success and impact to critical metrics.
Reviews and accepts completed user stories.
Reviews/demonstrates sprint-related or general functionality with external partners and customers, including the Director of Product Management and other colleagues.
Coordinates communications and facilitates resolution of risks, issues, and changes tied to the product backlog.
Minimum Qualifications:
5+ years of experience in Product Management with proven track record in defining winning product constructs and delivering a product vision and strategy.
Experience with rapid and iterative software development methodologies.
Experience in Technical project or Product Management
Proven track record managing large, complex products with multiple partners
Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
Proficient knowledge of Agile and Scrum development methodologies and IT project management
Excellent communication and collaboration skills to advise various stakeholders and drive to optimal requirements
Strong problem structuring and solving skills, reasoning, and implications development, combined with strong business insight.
Knowledge of Loyalty Programs and associated products is desirable.
Proficient knowledge of Change Management practices.
Adaptability when initiatives need to deviate from original plans or shift direction based upon changing needs and priorities.
Strong experimental approach to drive innovation amidst uncertainty.
Experience in transforming technology platforms is preferred.
Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering or a related technical subject area required.
Salary Range: $90,000.00 to $165,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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