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SalaryOverview:
Meritize is an education lender that uses an individual’s academic, military and work achievements to enhance credit evaluation and expand funding for skills-based education. The company’s proprietary merit-based lending program goes beyond traditional underwriting to leverage individual academic and experiential data, resulting in increased access to educational funding and improved outcomes. The Meritize platform promotes the growth and development of skills-based careers on behalf of students, educators and employers through innovative funding solutions, skills building programs and career success services.
Responsibilities: If you are looking to work alongside a team of highly energetic, passionate and driven people, then this opportunity may be for you. Reporting to the SVP, Operations, here are key items this person will be responsible for:
- Identify, process, record and act upon complaints or issues received from internal and external stakeholders, which result in business, applicant, borrower, school or servicer risk
- Coordinate and conduct cross-functional department meetings to discuss and action new and existing open or recently closed items
- Ensure data is captured with analytics tools so that meaningful reporting of key data elements and trends is accurate
- Serve as a subject matter expert to answer internal complaint questions, track internal data and resolve applicant, borrower or school concerns
Working closely with the team, this person will meet the following requirements:
- 2 or more years of experience of related complaint management experience
- Experience within the financial services industry
- Student loan lending experience is highly preferred
Meritize is an Equal Opportunity Employer.
