Manager, Customer Care

About Us
Americold is a global provider of temperature-controlled infrastructure. We partner with farmers and food producers to ensure their perishable and frozen product reaches foods suppliers, restaurants, and your local grocery store without spoilage. Our customers, which include some of the most respected brands in the food industry, rely on our expertise and commitment to safety in order to deliver on their commitments.
What You'll Do
Primary Responsibility:
Ensure the service expectations for assigned national accounts are met by all groups of Americold. This position will act as a liaison between the customer and Americold Business Development, Operations (i.e. warehouse and transportation) and Support departments.
Essential Functions:

• Achieves operations objectives by contributing department information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
• Meets department financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
• Recommends and implements procedural, policy, technical and personal ideas on an ongoing basis by interfacing with operations personnel, customers and support departments
• Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes
• Use analytical skills to research local market conditions, analyze results, and develop & implement effective strategies.

What Experience You Need

• Bachelor's degree in business administration or related field
• 5-7 years supervisory/management experience in a customer service environment
• Demonstrated working knowledge of warehouse and transportations operations
• Proficient with MS Outlook, Office, including Word, PowerPoint and Excel required

What Could Set You Apart

• Experience with Salesforce CRM and SAP financials a plus
• Relative industry experience including logistics business development, account management, distribution, warehousing, logistics, transportation, CPG, etc. and understand common business practices and standards
• Leadership skills, extensive management experience and be able to meet aggressive deadlines, manage multiple complex projects simultaneously and able work in a fast-paced, dynamic work environment
• Lean Sigma trained yellow belt or equivalent

What We Offer
Our associates know the answer to the question What's in it for me? We offer best-in-class benefit programs and continuously work with our associates to ensure that our offerings meet the needs of their health and financial well-being. When you join Americold you join a values-oriented company with a clear mission. We help our customers feed the world.
Americold is an Equal Opportunity/Affirmative Action Employer.
EOE/AA M/F/D/V DFW.