Manager Clinical Applications

Overview

The Clinical applications manager will incorporate build principles, and concepts from computer science, and information science to manage, communicate and bridge the gap between clinical practice and Information Technology. Develop, grow and maintain a high performing Clinical Applications team that meet the current and emerging needs of Northern Arizona Healthcare. Responsible for all activities related to clinical software applications including contract review, planning, designing, building, configuring, supporting, and maintenance for these applications.

Responsibilities

People Management
* Chairs, co-chairs or attends meetings and steering committees as appropriate, serving as the voice of IT/Informatics best practices and includes, brings or engages necessary IT personnel/leadership as needed.

* Manages, communicates and escalates clinical issues, concerns and needs related to Information Technology and support.

* Engages vendors as appropriate to address issues, service priorities and holds them accountable to establish agreements and SLAs.

* Ensures that inpatient support strategies and priorities align with NAH’s strategic, financial and operational goals.

* Provides open forum for staff discussions of ideas and opinions in support of teamwork and communication.

* Effectively communicates strategies, priorities and required work assignments, delegates as appropriate and follows up to establish accountability.

* Holds employees to the highest standards of performance and accountability and provides counseling/coaches employees on areas of improvement.

* Builds strong working relationships with clinical end users, inpatient departments and leaders designed to remove barriers for success and deliver the best possible informatics services within the acute setting.

Data Integrity
* Coordinates the collection and analysis of metrics that relate to benefits realization and the return on investment in clinical information systems.

* Manages and assesses workflow need.

* Manages the impact that new or modified clinical information systems have on patient confidentiality and privacy.

* Monitors system performance and compliance with EMR recommended standards, and report to IT and impacted departments when anomalies, errors, inaccuracies, or inefficiencies occur.

* Maps real-life nursing practices to information applications.

Compliance/Safety
* Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible safety issues and ensures others are also performing work in a safe manner.

* Stays current and complies with state and federal regulations/statutes and company policies that impact the employee's area of responsibility.

* If required for the position, ensures all certifications and/or licenses are up-to-date and valid prior to expiration dates.

* Completes all company mandatory modules and required job-specific training in the specified time frame.

* Maintains high visibility on the department, providing staff opportunity to interact with a manager during staff's regular work hours.

* Demonstrates willingness to discuss issues with staff during their worked hours

Qualifications

Education
Bachelor's Degree in Applicable Field or Equivalent Experience- Required

Master's Degree - Preferred

Experience
3 years in a healthcare clinical position- Required

2 years -Informatics- designing and building workflows- Required

Cerner or other EMR experience- Required

Process improvement experience- Preferred

Healthcare is a rapidly changing environment and technology is integrated into almost all aspects of patient care. Computers and other electronic devices are utilized across the organization and throughout each department. Colleagues must have an understanding of computers, and competence in using computers and basic software programs.

Certification & Licensures
Cerner fundamentals- Required within 3 months

Active, unrestricted, Arizona RN License- Preferred

Informatics in nursing certification- Preferred