Manager Cash Applications

Employee Type:
Regular
Work Shift:
Day - 8 hour shift (United States of America)
Join Team Tidelands and help people live better lives through better health!
Position Summary: Provide leadership, direction, development, and cross training to ensure cash posting, EFT processing, payment posting, reconciliation, and reporting are completed in a timely and accurate manner. This includes the following:

• Process all payments received from patients, insurance companies, and Accounting (G/L).
• Manage, audit, analyze, and monitor the performance of cash posting for Physician Practices and Hospital ensuring minimal amounts are unposted by month end
  
  • In the event functions are outsourced, to the best of their ability work with the outsourced team to identify the ideal process to ensure Tidelands Health interests and goals are maintained
• Ensure that payments from patients are applied accurately and timely each day.
• Work special projects and perform analysis to identify root causes, trends, and problems, and make recommendations to improve cash application process.
• Work with Collections and customer service to ensure issues with patients or misapplied cash is resolved in a timely manner with no patient disruptions.
• Oversee monthly closing process in collaboration with Accounting Director Design, streamline, and execute processes and procedures that incorporate controls with emphasizing efficiency and accuracy of the transitions.
• Report any issues identified with the cash entry or application process to senior management of revenue cycle, senior management of clinical operations and/or the accounting department.
• Identify process improvements and automation opportunities across the various systems utilized for both cash posting and entry of patient cash, to include Meditech, eClinical Works, Axia Med, OnBase, Remit Max, Experian, Bank specific lock box and outside vendor related systems.
• Work in combination with account to validate cash received in multiple bank accounts is reconciled and/or posted timely based on the reconciliation file(s) for both the HB & PB side of Revenue Cycle.
• Respond to request from financial information from internal and external customers.
• Oversee the auditing of offsite cash boxes, record findings electronically according to organizational policy/procedure.
• Report any under/over variances for cash boxes to Revenue Cycle Senior Management and Human Resources.
• Act as the primary point of contact for lockbox maintenance and problem resolution.
• Maintain Daily Collections Goal met board and submit daily cash collections.
• Maintain backup files for patient disputes of payments.
• Work with the various insurance payers if or when issues arise related to 835 remittance files.
• Support staff in outlying locations with needed materials for upfront collections.
• Act as primary point of contact for credit card terminals and access to online access to system.
• Analyze weekly and monthly reports pertaining to credits for Insurances and Self-Pay populations.
• Oversee weekly reports submitted to accounting for patient refunds.
• Oversee daily operations of mail and mail room across the organization
• Other duties as assigned

QUALIFICATIONS
Education:

• Must meet one of the following:
  
  • Bachelor degree in business administration, finance, accounting, healthcare administration or a related field, required.
  • Multiple (10+) years of experience in a finance / accounting department in daily operations
  • Healthcare Financial Management Association (HFMA) Patient Accounts and Hospital Accounting Certification preferred

Experience:

• Significant five plus (5+) years experience with the following:
  
  • Direct management of between (5) to twenty (20) resources within a PFS department (or CBO equivalent) with particular emphasis on communication, customer service and Cash Applications;
  • Hands-on knowledge of Cash Applications functions (electronic and manual payment posting, credit balance resolution, refund processing and daily cash deposit/posting reconciliation)
  • Hands-on knowledge of the accounting and Cash Applications functions to include:
    
    • Use of electronic remittances
    • Use of patient payment technology and techniques
    • Cash Collection Laws
    • Cash Collections and posting best practices
    • Patient accounting system third party billing
    • Information systems and platforms to ease patient payments, reconciliations, and price transparency
  • Demonstrated service and success in team leadership, working in a matrixed environment, including team selection, performance evaluation, training and coaching.
• Hospital Business Office experience preferred.
• Computation, Posting and follow-up on Insurance remits / EOB are preferred.
• Cashier experience preferred.
• Accounting experience is desired but not essential.

Knowledge/Skills/Abilities:

• Ability to work under tight time schedules required.
• Knowledge of Microsoft Word and Excel experience preferred.
• Ability to type 45 words per minute required.
• Working knowledge of fax machine, calculator, typewriter, copier, computer skills and knowledge of Microsoft Office operating systems required.
• Medical terminology desired/preferred.

Tidelands Health is an equal opportunity employer (EOE). Tidelands Health does not discriminate against employees or applicants for employment on the basis of race, color, creed, religion, age, national origin, disability, marital status, veteran status, gender, genetic information, familial status, or any other legally protected status.