Manager Business Systems - SAP (Hybrid)

Date Posted:

2024-01-31

Country:

United States of America

Location:

HOH12: Wheels & Brakes - Troy 101 Waco Street, Troy, OH, 45373 USA

Position Role Type:

Hybrid

 Would you like to take flight to becoming a subject matter expert and leader in the SAP Aerospace & Defense Industry? As we grow, you grow.

This role manages dedicated SAP Business Analysts in providing support to the SBU on all SAP related issues and resolution of SAP help desk tickets. Responsible for the resolution of complex SAP business problems related to the Advanced Structures SAP system and interfaces. SAP Support Manager will focus on Maintenance, Repair & Overhaul (MRO), Sales and Distribution, and FICO functional areas pertaining to SAP.

The SAP Support Manager will report to the SAP Associate Director who is responsible for the entire Advanced Structures SAP support organization.

**This is a Hybrid role in Troy, Ohio**

What YOU will do:

• You will manage SAP MRO, S&D, FICO functional support for Advanced Structures.

• You will understand technical background and facilitate the SAP help desk ticketing and resolution process for trouble tickets assigned to manager’s functional area.

• You will ensure that system fixes and/or changes to address SAP problems do not adversely affect other business processes in their functional area, other functional areas or other SBU teams.

• You will ensure knowledge transfer is conducted within the team, organization, and the business for changes to their application area.

• You will ensure proper Service Level Agreements (SLAs) are adhered to for help desk SAP ticket management.

• You will consolidate and prioritize SAP system enhancements and represent the SBU on Enterprise functional advisory boards as necessary.

• You will develop and deliver SAP end user documentation, processes and training as needed by the SBU.

• You will provide consultation to users regarding processes and procedures and to ensure business is getting efficiencies out of SAP, in support of CORE activities.

• Ensure consistent SAP business practices are aligned with business policies & procedures.

• You will act as a liaison between Advanced Structures, Collins SAP Service Delivery and Collins Central to identify global SAP issues, resolve problems and escalate to senior management staff when appropriate.

• You will assist in setting up of any new Advanced Structure objectives (i.e. new plant’s, organizational changes, new products, etc.)

• You will perform system regression testing for new releases or upgrades to SAP.

What YOU will Learn:

• You will foster relationships with your Digital Technology peers and all over the world that work and WANT to work at Collins.

• You will learn how to manage multiple different SAP projects.

Education & Experience:

• Typically requires University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience.

Qualifications you must have:

• Must be authorized to work in the U.S. without sponsorship now or in the future. RTX will not offer sponsorship for this position.

• A minimum of 4 years of SAP hands on experience in the MRO/SD/FICO areas.

• Prior experience implementing an SAP system or other large-scale project is a plus.

• Able to travel up to 15% domestically and internationally when circumstances permit.

• Must be deadline and project-oriented with strong organizational skills.

• Must have a strong, demonstrated commitment to customer service and be committed to pro-active review of processes and procedures to continually enhance SAP service quality, service delivery and support.

Collins Aerospace, a Raytheon Technologies company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market.

Collins Aerospace Diversity & Inclusion Statement:

Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

* Please consider the following role type definitions as you apply for this role.

Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite.  Ratio of time working onsite will be determined in partnership with your leader.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world – and access to Collins sites when their work requires in-person meetings.

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option.

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection.

• Birth, adoption, parental leave benefits

• Ovia Health, fertility, and family planning

• Adoption Assistance         

• Autism Benefit

• Employee Assistance Plan, including up to 10 free counseling sessions.

• Healthy You Incentives, wellness rewards program

• Doctor on Demand, virtual doctor visits

• Bright Horizons, child, and elder care services

• Teladoc Medical Experts, second opinion program

•  And more! 

Nothing matters more to Collins Aerospace than our strong ethical and safety commitments. As such, all U.S. positions require a background check, which may include a drug screen.

Note:

• Background check and drug screen required (every external new hire in the U.S.)

• Drug Screen only performed on re-hires who have been gone for more than 1 year.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other -- propel us all higher, again and again.

                                                                                                

Apply now and be part of the team that’s redefining aerospace, every day.

The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Privacy Policy and Terms:

Click on this link to read the Policy and Terms