Manager Bank Operations - Client Advisory Services (Hybrid)

This Manager Bank Operations- CAS position manages a team, or team's, within Enterprise Bank Operations. This position will be a part of the team that serves as the single point of contact for internal business partners to execute account closure and service terminations.  Leads a team of associates throughout daily business operations to ensure efficiency, accuracy and quality of work. Develops business plans that improve processes and performance. Leads operational project planning and execution. Provides guidance to staff on complex matters and delegates tasks. Monitors regulatory, legal and bank policy compliance within operational processes or systems. Works closely with business teams, clients and other stakeholders to resolve issues and provides high level of service.

• Operations Oversight - Manages daily operational activities, ensuring efficiency, accuracy, and quality of work. Reviews operational processes for opportunities of improvement and recommends appropriate changes. Addresses operational or service issues, communicating with all involved parties for resolution. Implements and manages projects that support business and departmental goals.
• Managerial Functions - Establishes and monitors expectations to achieve team goals. Makes appropriate changes to operations policies, procedures, and internal controls in order to meet objectives. Manages the performance, training, and evaluation of assigned staff. Maximizes department achievements by providing professional development.
• Compliance - Ensures all operational policies and procedures are regularly reviewed and updated. Ensures compliance with all policies, processes, and internal controls. Manages an operational risk framework within Bank activities. Facilitates internal and external audits of operations.
• Collaboration - Works with leadership to support business strategy that enhance service levels and regulatory compliance within daily operations. Works closely and effectively with bank stakeholders in the monitoring and review of department processes.

Bachelor's Degree and 4 years of experience in Operations and Leadership OR High School Diploma or GED and 8 years of experience in Operations and Leadership

Additional Preferred Qualifications

• Self-starter who is hyper-focused on managing multiple priorities and delivering results. Has the ability to think strategically and influence and effect change
• Ability to be resourceful and provide solutions to complex scenarios
• Preferred  - Remote leadership experience and prior experience working in a client facing role