Manager, Aircraft On Ground (Aog) Services

Endeavor Air, a wholly-owned subsidiary of Delta Air Lines, takes pride in delivering a safe, reliable, and customer-focused travel experience. Flying as Delta Connection, Endeavor operates more than 900 daily flights to 140+ destinations in the United States, Canada, and the Caribbean.

 

Headquartered in Minneapolis, Minn., Endeavor operates six crew bases and 11 maintenance bases across the country. At the heart of our operation, over 5,000 employees keep us soaring and help ensure Endeavor sets the standard for excellence in the regional airline industry.

We know that our people are our greatest assets, and we are committed to building a culture where employees love coming to work each day. At Endeavor Air, we foster a diverse, culturally-rich and safe workplace where employees are treated with dignity and respect. With a culture built on safety, excellence, and teamwork, Endeavor offers limitless potential for aviation professionals looking to start or continue their careers.

 

Our team promotes an inclusive environment in all aspects of the airline and our operation. As an EEO employer, we provide opportunities for all qualified candidates without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran, or disabled status.

The Manager of Aircraft on Ground (AOG) Services is responsible for the oversight and effectiveness of the MAC Desk Coordinators. The team is responsible for the movement of materials to support Aircraft on the ground in highly critical, immediate needs and is responsible for purchasing and expediting high dollar routable materials.

• Provide leadership, guidance, and support to ensure the AOG team operates efficiently and effectively.
• Foster a positive work environment that encourages teamwork, collaboration, and continuous improvement.
• Identify training needs and facilitate ongoing professional development to enhance skills and knowledge.
• Ensure optimum coordination and selection of AOG material movements.
• Monitor and control expenses to ensure budget compliance while meeting operational needs.
• Identify cost-saving opportunities without compromising safety, service quality, or reliability.
• Analyze operational requirements and assess costs associated with AOG recovery efforts.
• Develop and maintain schedules that provide adequate coverage for AOG operations and promote work-life balance for team members.
• Cultivate strong relationships with vendors and service providers to ensure timely and reliable support.
• Collaborate with technical experts to troubleshoot complex issues and find optimal solutions.
• Review and approve critical exchanges and purchases necessary for Aircraft on Ground recovery.
• Exercise sound judgment and decision-making to prioritize resources and minimize downtime.
• Maintain open communication channels with internal stakeholders, including maintenance, operations, and procurement departments to ensure seamless AOG recovery operations.
• Proactively identify and implement opportunities to streamline processes and improve efficiency in AOG services.

• Other duties as assigned.

• Will provide support and supervise the Materials Coordinators

• Ethics and Values - Serves as a champion to employees and projects that are beneficial to the company. Displays courage and willingness to take an unpopular stance to make positive long-term progress for individuals and the organization.
• Knows Our Business - Looks for way to improve our success operationally and through people. Understands how all aspects of the business operate in a systemic way. Technically and professionally skilled to do the job at a high level of accomplishment.
• Builds Trust and Decision Making - Models honesty and open communication in large group meetings.  Responds to challenge in a positive way – seeing it as a way to learn new perspectives and perhaps improve the organization.
• Drive for Results by Inspiring Others - Builds passion and enthusiasm for the organization’s mission. Identifies measurements that will drive long-term positive results, and shares the rationale, thus engaging the organization.
• Know Your Team and Leading People - Inspires organization to build effective work relationships that are based on strengths and focused on achieving organizational goals, understanding, and utilizing each team member’s interests and development goals. As a leader, proactively sees opportunities for talented and diverse staff to work with upper leadership to promote development and results.

• Four-year degree in Business, Finance, Operations Management, or Supply Chain Management or the equivalent experience.
• A minimum of two years professional experience in an AOG, Purchasing, or Logistics environment.
• Must have an understanding of aircraft technical systems and maintenance procedures.
• Leadership training or experience is preferred.
• Intermediate skill level in all Microsoft Suite applications required and must have the ability to demonstrate such.
• Ability to organize and prioritize multiple tasks to meet deadlines.
• Must possess outstanding oral and written communication skills.

• Full-time exempt position.
• Ability to work additional hours including evenings, weekends, and holidays as needed.
• Position requires some physical exertion such as pulling, pushing, reaching, bending, standing, walking and light lifting of boxes, bags, files, etc. not in excess of 30 lbs.

Providing world-class service to our customers starts with providing world-class benefits to our employees. Endeavor Air employees receive a competitive total compensation package which includes a variety of benefits to choose from and some of the best perks around.

• Free or reduced-rate travel privileges on Delta Air Lines and 80+ air carriers worldwide for employees and eligible family members
• Comprehensive Medical, Dental, and Vision Plans
• 401(k) with Company Match starting on Day 1
• Operational Performance Rewards (OPR) Program
• Life and AD&D Insurance, Short and Long-term Disability, Flexible Spending Accounts (FSA), and voluntary supplementary benefit options

Salary
USD $56,510.57/Yr.
USD $75,343.43/Yr.