Manager, Account Management

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Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Job Description
Must be located in the Raleigh, NC area. This position will support the North Carolina State Health Plan by organizing cross-functional implementation activities, providing program visibility to Executive Sponsors, and identifying and interacting with key external & internal partners. This position will also provide project management support through documentation management, tracking and reporting.
The Account Manager's Role
- Reports to Aetna's Executive Director for the State Health Plan account
- Provides program visibility to Executive Sponsors, COEs, Public and Labor representatives, legal advisors, and external consultants.
- Organizes cross-functional team communications and status reporting on behalf of Executive Director, including communications for workstreams such as Operations, Claims, Banking, Network, Finance, IT, Clinical, Legal/Compliance, Reporting, and Account Management.
- Supports the implementation, open enrollment, and communication strategy for the State of NC Health plan account
- Identifies key opportunities for Stakeholder engagement to interact with Employer Groups currently enrolled/not-enrolled in the State Health Plan
- Coordinate activities along with Account Management & Community Engagement teams to further strengthen Aetna's market presence in North Carolina
- Acts as a subject matter expert (SME) on program metrics like budget adherence, resource planning, performance guarantees, and other metrics as assigned.
- Demonstrates proactive ability to diagnose and fix root cause drivers of service issues as well as identify ways to optimize service enhancements
- May be required to facilitate meetings for the purpose of gathering business requirements or related activities.
- Educates the Health Plan on Aetna specific policies, product information, and procedures as well as industry issues and related current topics (e.g., HIPAA, health disparities).
Required Qualifications
- 5-10+ years sales and/or Account Management experience
- 2 years of experience with Microsoft Excel (including pivot tables, formulas, v-lookups)
- Experience communicating effectively with management
- Experience working collaboratively within work teams
- Excellent verbal and written communication skills
- Strong organizational skills
- Detail-oriented
- Ability to lean quickly and take initiative to provide strategic and operational direction
- Adaptability and creativity - to meet specific client needs and deliver successful outcomes
-Relational IQ - to engage with a variety of key stakeholders, political and non.
-Self-awareness - to contribute positively within team environment
Preferred Qualifications
- 2-3 years of Project Management experience
- PMI-ACP or PMP Certification
Education
-Bachelor's degree or equivalent experience.
Pay Range
The typical pay range for this role is:
$60,300.00 - $130,000.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off ("PTO") or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.