Management Team

MANAGEMENT TEAM

REPORTS TO

The Owner/Team Leader

JOB DESCRIPTION

· Exceed Member/Guest expectations

· Provide quick and friendly guest service to our guest within the car wash.

· Oversee all aspects of site.

· Work hard, Build relationships & Love people.

The Leader will be responsible for operations of entire location while he/she is on shift under direction of the Owner/Team leader. This includes, but is not limited to, car wash operations, Guest service, store presentation, team management, etc. The Leader will provide direction and guidance to all Team Members while on shift.

GENERAL JOB DUTIES AND RESPONSIBILITIES

· Retain and create new Member/Guest relations.

· Must be proficient in all opening and closing tasks.

· Must be able to open store or close 7 days a week.

· Maintain Site, Grounds & Car Wash.

· Update checklists, inventory and reports as needed.

· Communicate good news, bad news, breakdowns, etc. with Leadership.

· Implement & Enforce policies, procedures and the handbook to all Team Members.

· Use Cleaning and Walk-through on a consistent basis.

· Anything that pertains to benefiting the company and taking care of the Member/Guests.

SPECIFIC JOB DUTIES AND RESPONSIBILITIES

· Unit Management: work with Team Leader to insure all Site responsibilities are complete.

Car Wash Management

o Member/Guest Damage/Incident Claims

o Handle Member/Guest in positive manner and collect data for Leadership team.

o Checklists - enforce completion

o Walk Through List - perform and enforce, follow up on issues

o Oversee wash cleaning and bring attention to any required maintenance. Enforce completion of the 7-day Cleaning List

o Exceed Member/Guest expectations in Wash Quality

Team Relations

We are committed to love and lead our Team to grow personally, professionally, emotionally and spiritually. Diversity and integrity are essential for encouraging the effectiveness, dependability and contribution of our Team.

o Team Leadership - relationships

o Checklists

o Accountability
Any additional tasks that pertain to benefiting the company and taking care of the Guests.

Job Type: Full-time

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• Employee discount
• Paid time off
• Retirement plan
• Tuition reimbursement

Schedule:

• 10 hour shift
• 8 hour shift
• Weekends as needed

Experience:

• Customer Service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person