Managed Services Specialist

Who We Are

OWL Services is the premier sales, installation, program management and service provider to retail, commercial, fleet, aviation and marine, and emergency power generation companies across the U.S.

With 33 offices and distribution centers and more than 1,400 field service professionals, OWL delivers on a service platform that includes construction, compliance and testing, maintenance and repair, modernization and re-imaging, and EV charging solutions to keep businesses and people moving 24 hours a day, 7 days a week, 365 days a year.

OWL Services’ companies have received numerous awards over the years for exemplary customer service. Most recently it was the recipient of EVgo’s Deployment Excellence Award in its first-ever class of awardees in the National EV Charging Recognition Program.

Come join us! For more information visit OWLServices.com and follow us on LinkedIn.

Role

The Managed Services Specialist is responsible for providing support to company field technicians and customers via telephone, remote services solutions, and email. Support is provided for Digital Video Recorders (DVRs); IP and analog cameras; and, Business Intelligence Solutions. This is a fast-paced job that requires attention to detail with minimal guidance, once training is complete.   

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Provide technical support and assistance to both CBE personnel and CBE customers.
• Support the customer by monitoring and maintaining CBE-installed equipment at customer sites.
• Ensure proper configuration, maintenance, and monitoring of customer DVR and security cameras.
• Evening and weekend on-call duties are required.
• Perform other duties as assigned.

Minimum Qualifications

• Three to five years of computer hardware/network troubleshooting experience and can demonstrate these abilities.
• Basic knowledge of networking (i.e., program IP addresses, Subnet Masks, and Gateways).
• Ability to troubleshoot the Windows OS.
• Ability to diagnose computer hardware and software related problems remotely and can confer this information to employees and customers.
• Must possess good communication skills, both verbally and written
• Background in one or more of the following fields is a plus: video surveillance, networking, and computer repair.

Preferred:

• Ability to set up and program CCTV DVRs, HVRs, and NVRs.
• Ability to set up and configure various types of analog and network-based cameras.
• Ability to troubleshoot connections issues, focusing, and lens configuration of analog and network-based cameras.

Compensation and Benefits

• 10 Paid Holidays
• Flexible Time Off
• 401(k) Company Match
• Health, Dental, and Vision Insurance
• HSA and FSA
• Disability & Occupational Accident Insurance
• Company-Paid Life Insurance Policy
• Employee Assistance Program (EAP)
• World-class paid training program for you to learn the skills for long term career success.

Requisition # 1994