Maitre'd (Middletown, West Hills Country Club)

Position: Maître’D – West Hills Country Club

FLSA Status: Non-Exempt

Reports to: Banquet Manager, Club Manager

Job Overview:

The Maitre’D is the person primarily in charge of FOH operations during the execution of any event. The Maitre’D is not a working server but is the leader of the team responsible for assuring the guests of honor and close family are well taken care of throughout the event. Final accountability for all FOH steps of service and quality control rests on the Maitre’D. Must be professional, polite, and reliable.

Essential Job Functions:

· Constant communication with the Operations Manager, Head Server, Captain and Sales throughout the event

· Communicate issues with room set-up to Set-Up Manager and/or Operations Manager

· Serve food and/or beverages to guests of honor when the head table server is occupied; prepare and serve specialty dishes at tables as required.

· Adhere to company policy and State and Federal regulations regarding service of alcohol, including taking all steps necessary to ensure the proper age of all persons consuming alcohol served on premises and refusing to serve any person who appears to be intoxicated or, in the bartender’s or Manager on Duty’s best judgment, might become intoxicated by consumption of additional alcohol

· Follow Food Safety, Health Department, and ServeSafe standards

· Maintain personal hygiene and professional dress code to comply with Food Division and Health Department standards

· Maintain professional facility image including cleanliness, proper uniforms, and appearance standards

· Work to resolve any guest complaints with urgency

Physical Requirements of the Maître’DPosition:

• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to exert well-paced mobility in limited space.
• Must have the ability to bend, squat and lift up to 50 lbs., including, but not limited to, lifting trays of food or food items on a regular and continuing basis.
• Understand and respond to employee and guest verbal requests and visual cues in a loud and extremely busy environment.

Education Requirements:

A minimum of a High School diploma is preferred but may be waived with the right level of experience. Must be 18 years of age or older.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person