Address
Form of workMaintenance Technician
Roswell, NM
POSITION SUMMARY
Repairs and maintains machinery and equipment in the stores and offices by performing the following duties using tools ranging from common hand and power tools, such as hammers, drills, wrenches, saws, refrigeration test tools, electrical meters, HVAC testing equipment, ladders, etc.
ESSENTIAL FUNCTIONS
- Customer Service
- Provides top-level customer service by responding to customer inquiries and concerns.
- Serves customers by maintaining our company’s philosophy of being friendly, professional, and efficient.
- Represents the company interests with highest standards of performance excellence
- Partners with applicable business functions (namely operations and business support) ensuring highest level of collaboration & partnership.
- Suggests ways to increase preventative maintenance and general system uptime resulting in financial savings for company
- Monitors equipment to assure exceptional performance.
- Restores service on downed equipment & systems thus maximizing company’s ability to service customers and optimize profitability.
- Maintains store site image integrity and pays great attention to visual detail.
- Utilizes & leverages reporting to maximize service capabilities and company profitability
Operations
- Performs daily highly technical repairs and maintenance to major equipment to ensure that the equipment continues to run to manufacturer’s specifications and the physical condition of the store does not deteriorate.
- Performs necessary preventive maintenance
- Installs equipment to required manufacturer’s specification and standards.
- Deliver necessary equipment to local and remote locations.
- Diagnoses equipment and building problems and examines solutions for repair.
- Assists in the installation of equipment resulting from special projects as assigned.
- Performs regular inspections of stores and informs supervisor of any problem areas.
- Estimates repair costs for completion of project and informs appropriate management personnel of cost.
- Inspect, operate and test equipment in order to diagnose equipment malfunctions.
- Maintain parts and supplies needed for job completion and accounts for appropriate levels.
- Paint, repair roofs, windows, doors, floors and other parts of building structures.
- Records maintenance and repair work performed and the costs of the work by completing the SWO’s in a timely manner.
- Completes transfer forms for accurate inventory part counts and proper billing allocation.
- Assist Maintenance Supervisor in cost control efforts and in identifying major capital expenditure needs.
- Assist with various duties as assigned.
POSITION QUALIFICATIONS
- Competency Statement(s)
- Resourceful – Versatile and flexible in responding to business priorities.
- Customer Centric – Champion customer excellence and deliver on the Stripes brand promise.
- Analytical - Uses intuition and experience to complement data.
- Design - Applies design or operation principles.
- Problem Solving - Identifies and resolves problems in a timely manner.
- Project Management - Coordinates projects.
- Technical Skills - Shares expertise with others.
- Customer Service - Responds promptly to customer needs.
- Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
- Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
- Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
SKILLS & ABILITIES
- Education/experience: High School degree or GED equivalent is required. A minimum of three (3) years related experience is preferred.
- Certificates & Licenses:
- Valid Driver’s License
- Certification from an accredited Trade School or College. Must be CFC certified minimal Type II, preferably Universal, if applicable.
- Other Requirements:
- A satisfactory driving record required
- Ability to drive a service vehicle safely
- Willing and able to travel long distances as part of the primary employment responsibility
Skills:
- Ability to lead team and train other technicians.
- Must possess good electrical, mechanical, diagnostic and analytical skills.
- Ability to read and understand wiring diagrams and equipment schematics.
- Ability to use digital multi-meter to perform troubleshooting.
- Ability to perform the four basic arithmetic operations (add, subtract, multiple, divide).
- Ability to work with various hand and power tools.
- Ability to interact with store personnel, customers, and management in a professional courteous manner.
- Ability to work with minimal supervision.
- Ability to read and interpret documents such as operating and procedures manuals.
- Ability to write routine reports and correspondence.
- Ability to work flexible hours such as weekends, on-call, evenings and holidays.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to operate a forklift and pallet jacks with proper training.
- Basic computer skills
WORK SCHEDULE
Committed to work assigned hours
WORK ENVIRONMENT / PHYSICAL DEMAND
The work environment characteristics and the physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly exposed to wet or humid conditions and 80% of the work is performed outside. The employee will regularly stand, walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee is occasionally required to sit and talk or hear. The employee must occasionally lift and/or move up to 50 pounds, bend, twist and climb ladder and work at heights of above eight (8) feet. The employee will handle liquids, plastic, glass, paper, rubber, petroleum products and may work in conditions that may contain hydrocarbons.
The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
