Job Description
- Maintain inventory, orders, and purchases.
- Collect customer requests and data.
- Create tickets for level 2 support.
- Updates information on parts and supplier.
- Software License management & inventory.
- 1st level troubleshooting & IT support.
- Creates periodic IT health and performance reports.
- Participates in urgent corrective maintenance activities to restore service.
- Perform all routine hardware checks and routine maintenance.
- Updates preventative maintenance schedules according to historical data and deployment of software.
- Documents IT maintenance plans & procedures.
- Updates and maintains IT test plans.
- Participates in system troubleshooting.
- Installs, Updates & Maintains all software, firmware, hardware, configuration settings when remote support requires direct local action.
- Performs hands-on component replacement or manipulation work.
- Capable of following and executing written IT procedures.
- Monitors/retrieves logs from servers and workstations upon request by the Maintenance Manager.
- Capable of analyzing log files.
- In case of failed component, provides logs/events explaining the failure to provide quick failure report to the client.
- Works closely with IT System Administrators.
- Assists to the troubleshooting of network issues.
- Performs basic problem solving and assistance on various software applications and hardware systems.
- Communicates & customer services with customer.
- Generates periodic trend reports on all GTCS resource issues, alarm messages, and failures.
- Good knowledge of Microsoft Technologies & Products (Active Directory, SMB, GPO, RDP etc…)
- Basic Networking knowledge (TCP/IP, DHCP, NTP, DNS, SMB, etc…)
- Basic knowledge of Linux Familiar with monitoring tools such as (SolarWinds IP Monitor, Zabbix, Nagios, etc…)
- Familiar with VMware, Hyper-V concepts.
- Participates in 24/7 on-site support via rotating shifts.
- Participates in 24/7 on-call support.
- Technician degree in Information Technology or electronics or equivalent.
- 3 years in a similar role in railway projects.
- English fluent (speaking and writing)
- Upon offer of employment, the individual will be subject to a background check and a drug screen.