Maintenance Technician - Residential

Job Title:Maintenance Technician

Reports To: Maintenance Team Lead

FLSA Status: Non-Exempt

The Maintenance Technicians are the heroes of our properties and get to save the day for our residents by resolving their maintenance concerns. It is expected that you will take the initiative to complete any task necessary to keep the properties maintained and looking their best by working in a small team that we refer to as pods. You will use your intuition and problem-solving skills to trouble shoot issues and provide prompt resolutions. This position is relationship driven, which will require excellent customer service skills. An eye for detail is a must as we expect the property to always look its best for our current and future residents. A sense of pride in ownership, and a great sense of humor are both a plus!

• Arrive on time each day ready to conquer the day with a positive attitude!
• Follow-up on any calls that may have come in from the night before, to make sure they are resolved.
• Walk all areas of the property (which we call the 4 corners) to ensure the property is trash free and looks its best for all the residents and visitors that day.
• Check your mobile maintenance app and complete any maintenance requests that residents have submitted. These may range from appliance repairs, window & door repairs, clogged drains, drywall repairs, flooring issues, etc. You name it and weve seen it!
• Use your resources to troubleshoot issues before calling vendors, YouTube knows all!
• Schedule & work with vendors to solve problems YouTube, your peers, and other internal sources couldnt help with.
• Work with your manager to make sure vacant apartments are perfect and sparkling clean! This will involve painting, caulking, changing light bulbs, drywall repair, filter changes, blind replacements etc.
• Track and manage preventative maintenance items such as parking lot repairs, HVAC cleaning, dryer vent cleaning, down spout repairs, roof repairs, exterior painting, etc.
• Order any inventory needed, but price check options first (just like you would if you were writing the check)
• Plan and complete bi-annual inspections, replacing batteries in thermostats & smoke detectors, changing furnace filters, and checking for any leaks or needed repairs.
• Think outside the box to come up with innovative solutions for common maintenance problems.
• Keep safety on top of mind while completing any task, your health and safety is our #1 priority.
• Assist with snow removal on those cold winter days, snow blowing sidewalks and clearing out dumpster areas.
• Assist with lawn care on those sunny summer days, pulling weeds, addressing pet concerns, etc.
• Maintaining the property pool, dont worry, we will provide you with the necessary education.
• Be a jack of all trades by having knowledge in areas of plumbing, carpentry, electrical, appliances, HVAC, and water heaters.
• Treat everyone equally and fairly, its not only the law, but also the right thing to do.
• Enjoy being your residents best friend, they love their maintenance teams!
• Occasionally may need to help with custodial work, including sweeping, mopping, vacuuming, emptying trash, cleaning windows, etc.
• Be your property expert, know where the water shut offs are, gas meters, water rooms, utility lines, etc.
• Be ready to take care of anything the comes up that day, not everything can be planned for, being open-minded and flexible is key.

• Love to help people
• Are always 5 minutes early
• Are mechanically inclined
• Have a team spirit
• Have a high sense of urgency
• Have a critical eye for detail and ensure their properties always shine
• Understand basic technology (such as apps on phones)
• Are busybodies and love to work with their hands
• Are self-starters
• Always do the right thing
• Have curious minds who seek to find the answers themselves
• Show extreme ownership over their properties
• Are price conscious
• Couldnt imagine sitting at a desk all day
• Take care of their themselves physically, and work with a safety-first mindset
• Are great with time management-and never waste time
• Enjoy meeting new people and understanding different points of view
• Love to have fun!

Must have the ability to read and understand general business concepts. Must possess the ability to communicate professionally both by written and oral formats to peers, residents, vendors, and the general public.

MATHEMATICAL SKILLS

Basic math skills may be required to calculate figures and amounts such as discounts, area, and percentages. Dont worry, we provide calculators.

REASONING ABILITY

You need to have good intuition and a healthy dose of common sense to problem solve through a variety of situations that may not be black and white. We play in the gray!

WORKING CONDITIONS

The job is performed indoors and outdoors during all seasons with travel between properties/company sites. Will have exposure to large equipment, some noise, and materials related to the industry.

SAFETY REQUIREMENTS

Must be aware and conform to all safety requirements when in the building, operating motor vehicles, or in the field performing duties for the company. Our mission is for you to go home each night in the same condition as you came in that day.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Physical Demands

Lift/Carry

Stand

C (Constantly)

Walk

C (Constantly)

Sit

O (Occasionally)

Handling / Fingering

C (Constantly)

Reach Outward

F (Frequently)

Reach Above Shoulder

F (Frequently)

Climb

F (Frequently)

Crawl

F (Frequently)

Squat or Kneel

F (Frequently)

Bend

F (Frequently)

10 lbs or less

C (Constantly)

11-20 lbs

C (Constantly)

21-50 lbs

F (Frequently)

51-100 lbs

O (Occasionally)

Over 100 lbs

O (Occasionally)

Push/Pull

12 lbs or less

C (Constantly)

13-25 lbs

C (Constantly)

26-40 lbs

F (Frequently)

41-100 lbs

O (Occasionally)

N (Not Applicable)

Activity is not applicable to this occupation.

O (Occasionally)

Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day)

F (Frequently)

Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day)

C (Constantly)

Occupation requires this activity more than 66% of the time (5.5+ hrs/day)