Maintenance Technician - Guest Operations Specialist

At Blueground, our vision is to make people feel at home wherever they choose to live. For us, that means ensuring our guests have the peace of mind, flexibility & confidence they need to explore life’s latest adventure.

We’ve grown a lot since our founding in 2013, having raised more than $258m+ in funding, to date -- and that’s just the beginning. We’re now hosting guests in more than 11,000 homes in 30 cities around the world (and growing!), with an aim to hit 50 cities by 2025.

Our vision comes to life through our ways of working. For our 1,100+ member team located across 16 countries, we’ve created a culture of collaboration, inclusiveness, and opportunity.

We believe our people should have the power to choose their preferred way to work. Depending on the role’s requirements, team members can choose to work full time in one of our offices, work fully remote, or choose a hybrid model between the two.

We are driven by our core values. To our team, Time is our most important resource. Excellence isn’t simply a standard, but an exciting way to look at life. We Care deeply about our guests and colleagues. Our relationships are built around Transparency, which builds trust and improves communication.

We’re shaping the future of living, and we want you to be part of that journey.

We are looking to recruit an experienced Maintenance Technician - Guest Operations Specialist to work for our New York-based operations. The ideal person is a stickler for detail, proactive, skilled in general maintenance tasks, and thoughtful as to ensure that the property is continuously in pristine condition for our guests. The role is primarily responsible for completing interior installations or repairs to brand standards as well as keeping operations managers informed of potential repairs, actions being taken, and the status of any major maintenance projects.

What you will focus on:

• Installation of furniture, lights, home appliances, wall mounting of mirror, artwork as required based on furnishing standards
• Conduct repairs as needed, (carpentry, handyman tasks, light painting tasks).
• Troubleshoot & repair where possible. Where applicable, arrange a repair with a specialist appliance engineer.
• Conduct inspections and provide a snag list for the apartments.
• Liaise with contractors on maintenance tasks (appliances, plumbing, electrical work, etc) that are specialized if needed, hand over, communication, and follow up checks
• Assist guests with maintenance/technical issues (electrical, plumbing, carpentry related to their stay at the property in order to support a positive guest experience
• Perform unit pre check-in & check-out inspections before and after every guest stay to ensure each apartment meets business + guest quality standards
• Carry out Blueground homes walkthroughs to ensure all quality assurance criteria are met when it comes to post maintenance/service requests, interiors/furnishing specifications, and overall design and aesthetics
• Assist in delivering missing items to clients, such as glassware, lighting, small appliances, etc.

What we are looking for:

If you have a service attitude, a desire to transform your career, and have an entrepreneurial spirit, we look forward to having you join our team!

You should have:

• Experience (at least 5 years) as a General Maintenance / Repairs Technician or in a similar role
• Proven experience in repairing Home Appliances
• Experience in spare parts and knowledge of suppliers to source them.
• Eye for details, and ability to inspect apartments and provide accurate reports/snag list.
• Strong knowledge of maintenance/technical procedures and practices
• Client-oriented with very good communication skills
• An active Driving license
• Flexibility in schedule and ability to attend emergencies as needed.
• Appropriate Certifications for the equipment in use
• Flexibility to work Tuesday - Saturday
• Great problem-solving skills