Maintenance Tech

Pilot Property Management is a Seattle-area company specializing in multifamily real estate. As we continue to grow our portfolio of 1000+ units, we are seeking a maintenance professional to join us!

Unresolved maintenance items are among the top reasons people leave an apartment. The ability of our team to quickly respond to and resolve issues is a key part of our business. While Maintenance Techs may complete some projects independently, the role requires professionalism and a customer service mindset, as we work as a team, coordinate with vendors, and interact with residents in their homes.

SKILLS / QUALIFICATIONS / QUALITIES

• 2+ years general maintenance and repair experience, or related experience
• Prior customer service or property management experience preferred
• Valid WA driver's license* and insurable driving record - No DUIs
• Comfortable driving in and navigating urban environments - this position requires daily travel between various property sites in the greater Seattle metro area
• Must be able to pass a background check
• High School diploma or GED required, higher education encouraged
• Good written and verbal English communication skills
• Attention to detail and pride in a job well done
• Self-motivated and ability to work independently with limited supervision
• Capacity to remain calm in intense situations
• Coachable and willing to be directed by a supervisor
• Adherence to Federal, State, and local fair housing laws
• Commitment to company policies and best practices
• Ability to work indoors or outdoors, in various weather conditions

PHYSICAL REQUIREMENTS

This position requires physical work, including frequent walking, kneeling, standing, bending, stooping, reaching, lifting (up to 50 lbs independently), and climbing of stairs and ladders in/around properties. This position also requires operating a large variety of equipment and in a variety of weather conditions. Adherence to company policies regarding health and safety is a top priority.

DUTIES / RESPONSIBILITIES

• Prioritize incoming maintenance requests based on immediate needs
• Communicate with residents to coordinate the timing of service appointments
• Complete service requests in a way that is safe, efficient, and economical
• Plan and execute apartment turns to minimize vacancy time
• Perform property inspections on a regular schedule
• Work with property managers to ensure the physical needs of each property are being met
• Ensure that all work is completed according to best practices or local building code
• Perform interior and exterior painting as necessary
• Change locks and make keys as necessary
• Keep accurate and organized records, including submitting receipts and expense reports, updating and completing work orders, and wrapping-up communication
• Maintain a positive work environment through professional communication with residents, clients, vendors, and the property management team
• Report any problems or safety concerns to supervisor or property managers

COMPENSATION & BENEFITS

• Wage: $23 - $28/hour
• 100% company-paid comprehensive health insurance (medical, vision, and dental)
• 401(k) Retirement Savings Plan with 4% company match
• Company-paid Long Term Disability Insurance
• Annual Health & Wellness Stipend
• Generous PTO benefit + paid company holidays
• Fun company events & development opportunities

ADDITIONAL INFORMATION

• This position will cover a portfolio of properties located across the greater Seattle metro area (from Everett to Tacoma). Daily travel between locations is common.
• Schedule: this is a full-time 40 hours/week position, approximately Monday - Friday 8:00am – 5:00pm (hours may be slightly earlier or later depending on projects).
• Equipment: a company vehicle will be provided for business purposes. Maintenance Techs should expect to bring some of their own tools, but most equipment will be made accessible. 
• Work Environment: Predominantly onsite work in the field at managed properties. Team meetings and office-based tasks happen at our Seattle office. This position is 85% in active work in the field and 15% in the office/admin (subject to change).

*If hired, candidates must have, or obtain within 30 days of hiring, and maintain a valid Washington state driver license.

Pilot Ventures LLC (Pilot Property Management & Pilot Capital) is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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