Maintenance Tech

About Us:

Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. VSA Resorts' properties include Ocean Key Resort, Atrium Resort and Ocean Sands Resort, all located in the heart of the Virginia Beach oceanfront where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. VSA Resorts reflects Vacatia's dedication to providing owners and guests with high-quality, hassle-free vacations in some of the most in-demand destinations. Join our Maintenance Team and our commitment to enhancing owner and guest experiences.

Summary:

Reports to the Maintenance Manager and takes direction from the Resort Manager and Lead Resort Maintenance Attendant, and Assistant General Manager as needed. Provides manpower for the Maintenance Department and aides in unit efficiency, proper building maintenance and appealing outside grounds. Provides general mechanical and periodic maintenance to resort common areas and units. Supports the efforts in meeting company guest satisfaction goals, including RCI Silver Crown Distinction expectations. Has a support responsibility to all functional officers, directors and managers.

Essential Duties and Responsibilities:

• Responsible for general building maintenance and daily inspections, service calls, planned preventative maintenance, hourly pool upkeep and light landscaping duties. Knowledgeable of ADA pool lift procedures and periodic maintenance.
• Responsible for overall building knowledge of exteriors and interiors, and identifies, reports, and minimizes abnormal maintenance conditions or possible safety concerns. Follows up with the Lead Maintenance Attendant as appropriate.
• Responds to emergency situations and demonstrate full knowledge of emergency procedures. Supports other departments in light cleaning, maintenance, housekeeping, marketing, and HR activities when needed.
• Responds to daily maintenance requests and provides maintenance support to guests and other departments. Produces reports for housekeeping/maintenance and ensures all logs are up to date.
• Responsible for tracking, maintaining, safe condition, proper use, and return/inventory of maintenance supplies, tools and resources, and reporting incidents to management as appropriate.
• Provides on-site activities, area attractions, events and other vacation information to owners/guests. Solicits client referrals, timeshare tour opportunities, online satisfaction reviews and customer feedback for improvement.
• Performs related duties as assigned or as situation dictates.

Education and/or Experience:

• High school diploma or GED
• Must have general repair knowledge and experience; including knowledge of basic hand tools
• Must have customer service skills
• Must have good oral and written communication skills, able to engage and effectively communicate on all levels as needed
• Ability to resolve common problems and concerns of owners/guest in a professional manner
• Must have or be able to attain a pool certification

Physical Requirements:

The physical demands described here represent some of those that must be met by an individual to perform essential functions of this job successfully. Reasonable accommodations may be made to enable people with disabilities to perform essential functions. Example: While performing the essential duties of this job, the employee is commonly required to stand, climb stairs, talk or hear. Additionally, employees in this position are frequently required to walk, use hands to lift, place, handle and feel, stoop, kneel and crouch when stocking , shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees.

Disclaimer:

Vacatia is an equal opportunity employer. All decisions are based only on the individual’s qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources.

Vacatia reserves the right to modify this job description at any time, without notice. The specific requirements, duties and skills set forth in this job description are intended to be all-inclusive as of the date this document is prepared. However, this job description may not contain all the duties, physical requirements and skills that you may be asked to perform during the period of time you work with Vacatia. Further, the job description is not a guarantee that you will perform any or all these duties.