Maintenance Scheduler/Dispatcher (3)

The primary accountabilities below are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties.
Under minimal supervision, incumbent will be responsible for assisting the maintenance team with alerting maintenance employees of fire alarms, and other issues within the system, as well as assisting with maintaining, troubleshooting, and repairing monitoring devices. Incumbent will also dispatch techs properly with constant communication. Enters maintenance work orders into software, and assigns maintenance calls to the proper technician. Maintains a positive and encouraging relations with technicians and customers.
ESSENTIAL ACCOUNTABILITIES:

• Alerts the appropriate maintenance employee/supervisor when trouble, supervisory, or fire alarms are triggered in the system during both regular and nightshift/weekend hours.
• Ensures that trouble alarms are communicated and addressed immediately.
• Notifies maintenance, including supervisor, immediately of any fire alarms, and ensuring fire alarms are dispatched by call-center within the provided time to the Fire Department, UAB Police, and through the UAB Paging System.
• Assists maintenance crew with locating alarms within the physical buildings based on schematics and device address.
• Enables/disables devices per electrician's request for testing, construction, etc.
• Notifies UAB Police before/after testing buildings.
• Announces building-specific fire alarm testing using UAB's overhead paging system.
• Documents all fire alarms, and all other records, including trouble and supervisory alarms, that arise, any specific work done on any device or building, specific communications regarding work throughout the facility, such as generator testing, HVAC call-outs, etc.
• Notifies the on-call or on-site supervisor immediately of any medical gas alarms.
• Receives work orders by telephone, computer and two-way radio, ensure that work orders meet criteria, enter into work order system, and determine appropriate response.
• Collaborates with maintenance staff to communicate assignments. Gains understanding of all trades/crafts and employee's abilities to perform assigned work orders.

Starting Hourly Pay Range: $15.00 - $22.00 (Commensurate with experience & qualifications)
Work Schedule: Will be determined, based on the needs of the department.
Qualifications
High School diploma or GED and two (2) years of related experience required. Ability to type thirty (30) WPM required.
LICENSES/CERTIFICATIONS/REGISTRATIONS:
Driving record should meet University underwriting guidelines to drive vehicle in performance of University business. Current underwriting guidelines include possession a valid driver's license, issued in the United States; at least 21 years of age; at least three years of driving experience; maintain an acceptable Motor Vehicle Record (MVR).
KNOWLEDGE, SKILLS, ABILITIES, AND WORK CHARACTERISTICS:

• Adapts to changing procedures in a growing department, and exhibits flexibility
• Interpersonal skills
• Knowledge of Microsoft Office products
• Prioritization skills Served/serves in an administrative role, assisting high-level position titles.
• Highly effective written and verbal communication skills, which can be used with people of various backgrounds, cultures, experience, and education level.
• Ability to multi-task in fast paced environment and handle confidential information.
• Must be committed to a positive customer service philosophy.
• Must be detail oriented, highly organized and self-directed/self-motivated.
• Proficient in Microsoft Office applications, including Excel, PowerPoint, and Outlook.