Maintenance Director

We are seeking a dynamic and experienced Maintenance Director to join our property management company. The Maintenance Director will oversee all maintenance operations and coordinate a team of maintenance workers/vendors. This position requires strong computer skills and the ability to type 40 words per minute or faster. The ideal candidate will have a general knowledge of home repairs, including water heaters, light plumbing, and light electrical work.

Key Responsibilities:

1. Answering/Responding to Maintenance Calls: The Maintenance Director will be responsible for promptly responding to maintenance calls from tenants and ensuring that all issues are logged and addressed in a timely manner.

2. Entering Work Order Details: Accurately entering work order details into the system to ensure that all maintenance requests are properly documented and tracked.

3. Closing Out Work Orders: Ensuring that work orders are closed out efficiently and accurately once maintenance tasks are completed to the satisfaction of tenants and property owners.

4. Setting Up New Vendors: Coordinating the onboarding process for new maintenance vendors, including verifying their W-9 forms and insurance documentation.

5. Auditing Vendor and Owner W-9 and Insurance Verification: Conducting regular audits of vendor and owner documentation to ensure compliance with company standards.

6. Coordinating Make Ready of Vacant Units: Overseeing the process of preparing vacant units for new tenants, including coordinating maintenance tasks and ensuring timely turnaround.

7. Vendor Concern Responses: Addressing and resolving concerns raised by maintenance vendors in a professional and efficient manner.

8. Tenant Concern Responses: Providing prompt and effective responses to maintenance-related concerns raised by tenants, ensuring their satisfaction and comfort.

9. Owner Concern Responses: Communicating with property owners to address any maintenance-related concerns and provide regular updates on maintenance activities.

Qualifications:

- Previous experience in a maintenance supervisory or management role

- Strong computer skills and proficiency in maintenance management software

- General knowledge of home repairs, including water heaters, light plumbing, and light electrical work

- Excellent communication and organizational skills

- Ability to multitask and prioritize tasks effectively

- Detail-oriented with a focus on accuracy and quality of work

This is a desk job with occasional on-site visits to oversee maintenance operations. The Maintenance Director will play a crucial role in maintaining the overall quality and functionality of our properties, ensuring the satisfaction of tenants and property owners.