Mailroom Associate

INTRO TO TAXRISE:

At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do.

When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation.

If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that’s reshaping the future of tax resolution.

ABOUT THE ROLE:

The Mailroom Associate will support the day-to-day operations of the mail room and will be responsible for managing incoming and outgoing mail, ensuring the accurate and timely distribution of important documents and maintaining a well-organized and efficient mail room. The Mailroom Associate plays a crucial role in supporting the smooth functioning of our organization. The ideal candidate for this role will have experience maintaining a well-organized and efficient mailroom, possess excellent communication and time management skills, motivates others to perform their best and is someone who enjoys working in a fun, inclusive, and fast-paced environment.

WHAT YOU’LL DO:

• Oversee the receipt, sorting, and distribution of incoming mail and faxed documents.
• Ensure that all incoming and outgoing mail is processed accurately, scanned and uploaded into the Client Relationship Management (CRM) system.
• Review incoming Offer in Compromise (OIC) packets received, upload and communicate to assigned case manager.
• Maintain a system to track and log incoming and outgoing mail for documentation and efficiency purposes.
• Maintain the cleanliness and organization of the mail room, including the storage of supplies and equipment.
• Monitor and replenish mail room supplies, such as envelopes, shipping materials, and postage.
• Troubleshoot and address any issues related to the mail room's equipment and systems.
• Perform quality audits to ensure the accuracy and integrity of all mailings and shipments.
• Identify opportunities to improve current mail procedures and suggest solutions to management to increase efficiency and improve client satisfaction
• Serve as a backup to drop-off priority outgoing mail to the nearest postal office or replenish mailing supplies as necessary.
• Collaborate with team to ensure assigned tasks are completed timely and that work logs are updated daily to help monitor department productivity.
• Safeguard sensitive financial information and adhere to strict confidentiality guidelines.
• Collaborate with various managers and departments ensure a smooth workflows, incorporate feedback and input and provide support with special projects as needed.
• Perform other essential job functions as required or assigned.

WHAT YOU’LL NEED TO HAVE:

• Strong attention to detail and accuracy in data entry and document handling
• Excellent written and verbal communication skills
• Ability to work independently and as part of a team
• Ability to handle confidential information with discretion and integrity
• Self-motivated and able to take initiative
• Ability to balance competing priorities in a fast-paced working environment
• positive attitude, willingness to learn, and a team-oriented mindset
• Ability to interact effectively and professionally with employees at all levels in the organization
• Proficiency in mail shipping software, as well as scanning, uploading and properly tagging documents to various systems.
• Proficient in Microsoft Office Suites, Excel, Google Gmail, Calendly and internal communication software
• High school diploma or equivalent
• Minimum two years’ experience in a mailroom or mail services role
• We understand potential comes in many forms. Even if you don’t check every box, we still encourage you to apply; we consider all qualified candidates.

WHAT WE OFFER:

• Medical, Dental, and Vision Insurance after 60 days
• Paid Time Off (Vacation, Sick, Holidays)
• Wellness Days
• 401(k) retirement plan
• Professional Development Program
• Access to on-site gym and gaming lounge
• Quarterly company outings
• Catered meals every Friday

PAY RANGE: $17.00 - $18.00 per hour

The above-range represents TaxRise’s current good-faith pay scale for this role. TaxRise reserves the right to modify or update this range at any time.

At TaxRise, we’re proud to be an equal opportunity employer. We realize the key to creating a company with world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.

We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.

TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know.