Mailroom Associate

Mailroom Associate

Job Type: Full-Time, 40 Hour Work Week

Schedule: 8:00AM-5:00PM, Monday-Friday

Pay: $17.00/HR

Zip Code: 40110

Benefits: Medical, Dental, Vision, 401k, Life Insurance/AD, Disability Insurance (STD/LTD), Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs), Retirement Plan, Associate Shopping Program, Health and Wellness Programs, Discount Marketplace, Identity Theft Protection, Pet Insurance and Voluntary Benefits (including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program)

Job Summary: Responsible for following all processes established within the clients standard operating procedures.

Duties:

• Maintain a positive attitude in busy environments and provide excellent customer service.
• Follows established customer inquiry processes through emails; teams; texts; and respond to customer needs and requests in a timely manner.
• Maintains accurate records of customer inquiries through email.
• Receive, sort, scan (if required), track and deliver all classes of US mail and accountable packages from various carriers, including FedEx, UPS, Amazon, DHL and all vendors of client’s choice.
• Participates in cross-training of other areas including reprographics; inventory management; reception back-up; wrapping and shipping packages; with a willingness to embrace and perform continuous training and professional educational programs.
• Complete conference room sweeps each morning to ensure supplies and equipment are in order.
• Complete conference room set-ups, including moving tables and chairs, based on client’s requests.
• Provide beverages as needed, setting up tables outside of conference rooms as needed, with additional help for catering deliveries, if requested.
• Provide desk drop/bottle drop service by request. This service is scheduled based on client’s requirements.
• Update mail stations with new hires and removing termed employees.
• Box up and label all termed employees personal belongings.
• Maintain and enter data onto the ESFM Smartsheet metrics sheet for monthly report creation.
• Stocking paper and supplies as needed for convenience copiers.
• Ability to effectively work both individually and in a team environment.

Qualifications & Requirements:

• High school diploma or equivalent (GED)
• Proven customer service-related experience
• Basic computer skills including MS Office or equivalent
• Displays a client first mentality, and professionalism in appearance and demeanor
• Reliable attendance and punctuality
• Excellent time management skills, and ability to multi-task
• Adheres to all procedures and guidelines
• Prove flexible when faced with deadlines and challenges
• Ability to remain on your feet for many hours
• Excellent communication skills
• Ability to effectively work both individually and in a team environment
• Ability to stoop, climb, and Ability to solo lift 1-25 frequently, 25-40 regularly, 40-50 occasionally, 50-75 rarely

Job Type: Full-time

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer Service: 2 years (Preferred)
• Microsoft Office: 2 years (Preferred)

Ability to Relocate:

• Clermont, KY: Relocate before starting work (Required)

Work Location: In person