Mail Services Associate

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Responsibilities:

• Deliver and maintain quality customer service by providing friendly and responsive processing and distribution of incoming and outgoing mail, packages, and shipments
• Sorts incoming mail for distribution and dispatches outgoing mail; opens envelopes by machine or hand
• Research and readdress undeliverable mail (i.e. incorrect or incomplete addresses)
• Examines outgoing mail for appearance and seals envelopes by hand or machine
• Manage/maintain postage machine
• Sorts incoming mail according to destination and type such as returned letters, adjustments, bills, orders, and payments; Stamps date of receipt on incoming mail
• Responds to shipping label requests via email; responds to packaging material requests
• Weighs packages to determine proper postage; postage machine operation to process outgoing mail
• Receive FedEx, UPS and all other deliveries; logging in all tracking numbers into tracking system
• Enter activity data in daily/weekly logs, maintaining all records
• Occasionally assist with assembling outgoing print jobs such as letters or circular mailings
• Ensure safety and security procedures are followed at all times
• Other duties may be assigned

Qualifications:

• High school diploma or equivalent required; some higher education preferred
• Minimum 1 year customer service and office related experience preferred
• Experience in Microsoft Products: Word, Excel, Outlook and Teams
• Basic mathematical skills required
• Understanding of mailroom functions and equipment such as postage meters, UPS, FedEx and DHL shipping
• Physical requirements include: stopping, standing, walking, climbing stairs, and ability to lift/carry heavy loads with assistance/Team Lift
• Proactive attitude, and able to remain diplomatic in stressful situations, team oriented with the capacity to build strong working relationships both within the team and external stakeholders
• Ability to learn new skills quickly; flexible and able to juggle multiple and at times competing priorities
• Strong initiative required; ability to work independently with minimal direct supervision
• Exhibits superior verbal, written, and customer service skills
• Strong attention to detail
• Able to maintain confidentiality while working with highly sensitive materials

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