Mail Processing Expert - Office Specialist

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Job Details
Working Title: Mail Processing Expert
Job Class: Office Specialist
Agency: Revenue Dept

• Who May Apply : This vacancy is open for bids and for all qualified job seekers simultaneously. Bidders will be considered through 1/3/2024.
• Date Posted : 12/28/2023
• Closing Date : 01/05/2024
• Hiring Agency/Seniority Unit : Revenue Dept / Revenue (Inc Assessors)-AFSCME
• Division/Unit : Tax Operations Division / Tax Ops-Mail Processing
• Work Shift/Work Hours : Day Shift and Evening Shift
• Days of Work : Monday - Friday
• Travel Required : No
• Salary Range: $17.54 - $22.74 / hourly; $36,623 - $47,481 / annually
• Classified Status : Classified
• Bargaining Unit/Union : 206 - Clerical/AFSCME
• Work Area : Mail Room
• FLSA Status : Nonexempt
• Telework Eligible : No
• Designated in Connect 700 Program for Applicants with Disabilities : Yes

Make a difference in the lives of Minnesotans.
The work you'll do is more than just a job. Join the talented, engaged and inclusive workforce dedicated to creating a better Minnesota.
Job Summary
This posting may be used to fill multiple vacancies. There are both day shift and evening shift vacancies available.
These seasonal positions are anticipated to start mid-February2024and are anticipated to go through the end of July 2024.
As a Department of Revenue Office Specialist, you will be part of the team that oversees all incoming mail for the department.
Responsibilities include but are not limited to:

• Open and process mail according to various internal mail stations.
• Open, review, and prepare tax returns, correspondence, and payments for scanning.
• Use human relations skills to interact with others (common courtesy, tact, interest in positive problem solving, empathy and logical organization of ideas).

To succeed in this position, the candidate must have a strong sense of organization and accuracy when processing and tracking incoming mail. They should be motivated, committed, and able to work both independently and collaboratively. Employees may be exposed to moderate levels of noise and paper dust generated by the materials, equipment, and tools used in the mail room.
Qualifications
Minimum Qualifications
Knowledge of:

• English sufficient to read, understand, respond to, and communicate with customers.
• Standard computer software programs.
• Math sufficient to maintain records, keep track of incoming mail and work volumes.

Skill in:

• Customer service sufficient to answer phones, refer callers, and greet visitors with courtesy and respect.
• Maintaining accurate records and reports.

Ability to:

• Open and sort mail.
• Work in a seated or standing position for extended periods of time.
• Sort and assemble forms and other materials.

Preferred Qualifications

• Experience operating a variety of mail equipment, including a Bell & Howell sorter, and Opex mail extraction desk.
• Experience with income tax forms or related.
• Ability to operate loading dock doors.
• Ability to collaborate with a team and work independently.
• Experience working in fast paced environment.
• Experience following mail processes and procedures.
• Time management and strong organizational skills.

Physical Requirements
Standing up to 25% of the day, frequent bending, lifting/maneuvering materials weighing up to 30 pounds or with a push/pull force up to 50 pounds. Sitting for long periods of time with repetitive hand movement on a daily basis.
Additional Requirements
Prior to an offer of employment, a background check will be conducted. This will include, but is not limited to checking degrees and licensures, criminal history, and tax filing and payment history. All individual income tax filing and payment obligations must be current prior to interviewing for this position.
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Application Details
How to Apply
Select "Apply for Job" at the top of this page. If you have questions about applying for jobs, contact the job information line at 651-259-3637 or email careers@state.mn.us . For additional information about the application process, go to http://www.mn.gov/careers .
If you have questions about the position, contact Mai See Moua at mai.see.moua@state.mn.us or 651-556-6672 .
To receive consideration as a Connect 700 Program applicant, apply online, email the Job ID#, the Working Title and your valid Proof of Eligibility Certificate by the closing date to Mai See Moua at mai.see.moua@state.mn.us .
If you need a reasonable accommodation for this interview and/or testing process, please contact the Department of Revenue ADA Coordinator at revenue.eai@state.mn.us .
About Revenue Dept
The Minnesota Department of Revenue works to fund the future for all of Minnesotans. We manage over 30 different taxes and collect $26.7 billion annually in state taxes, which funds state programs such as healthcare, transportation, public safety, and early childhood, K-12, and higher education.
Revenue is dedicated to an inclusive work environment that celebrates and values the diversity of each employee and reflects the communities we serve. We're committed to a culture of inclusion where everyone can bring their authentic selves to work and thrive.
We value a work life balance for our employees, and many of our employees telework in a full or hybrid capacity. For those that come to the office, regularly or occasionally, we invested in a state-of-the-art hybrid workspace located at the Stassen building in St. Paul.
Find out more about us on our website
Why Work for Us
Diverse Workforce
We are committed to continually developing a workforce that reflects the diversity of our state and the populations we serve. The varied experiences and perspectives of employees strengthen the work we do together and our ability to best serve the people of Minnesota.
A recent engagement survey of State of Minnesota employees found:

• 95% of employees understand how their work helps achieve their agency's mission
• 91% of employees feel trusted to do their jobs
• 88% of employees feel equipped to look at situations from other cultural perspectives when doing their job
• 87% of employees report flexibility in their work schedule

Comprehensive Benefits
Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. As an employee, your benefits may include:

• Public pension plan
• Training and professional development
• Paid vacation and sick leave
• 11 paid holidays each year
• Paid parental leave
• Low-cost medical and dental coverage
• Prescription drug coverage
• Vision coverage
• Wellness programs and resources
• Employer paid life insurance
• Short-term and long-term disability
• Health care spending and savings accounts
• Dependent care spending account
• Tax-deferred compensation
• Employee Assistance Program (EAP)
• Tuition reimbursement
• Federal Public Service Student Loan Forgiveness Program

Programs, resources and benefits eligibility varies based on type of employment, agency, funding availability, union/collective bargaining agreement, location, and length of service with the State of Minnesota.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota state agencies are equal opportunity, affirmative action, and veteran-friendly employers. The State of Minnesota recognizes that a diverse workforce is essential and strongly encourages qualified women, minorities, individuals with disabilities, and veterans to apply.
We will make reasonable accommodations to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us and indicate what assistance is needed.