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SalaryMail Operator Level I (Pleasanton, CA)
Job Summary
The Mail Operator is responsible for all mail room tasks which include but not limited to daily incoming office mail, daily outgoing office mail, incoming courier service package delivery (i.e., UPS, FedEx, etc.) and outgoing courier service package pick-up (i.e., UPS, etc.).
The Mail Operations Department at BeneSys, Inc. can be characterized as fast paced with the occasional special requests added into the regular daily routine. The Mail Operations Department resides within the Information Technology Department. The Mail Operator is expected to be able to adapt to this environment, completing the required tasks and responsibilities quickly and without error. Attention to detail is very important in this role. The Mail Operator will always represent themselves, the department, and the company with the highest level of professionalism, maintaining a positive attitude always.
The Mail Operator reports directly to the Mail Operations Team Lead and has opportunity for advancement within BeneSys, Inc.
Essential Functions
- Courier delivery and pick-up service (UPS, FedEx, etc.)
- Log incoming packages (copy label)
- Notify recipient of package to pick-up (obtain signature)
- Prepare outbound packages (create labels)
- Fulfillment of incoming ticket requests
- Printer ink, toner cartridges, etc.
- Envelope requests
- Shred bins, if applicable
- Request additional bins when needed
- Collect bins for emptying by vendor on designated days
- Replace bins once emptied
- Cobra Mailings, if applicable
- Managing of Cobra guts inventory
- Fold and insert printed letters and guts
- Meter
- Take to the Post Office for mailing
- Deliver receipt confirmation to appropriate teams
- Update Cobra comments
- Update Cobra tracker
- External Mail Pick-up
- Daily pick-up of mail from P.O. Boxes, if applicable
- Daily pick-up of mail from mail vendor, if applicable
- Internal mail pick-up
- Twice daily picking up of outbound mail from designated areas
- Meter mail
- Tracking undeliverable mail
- Sorting and delivering of incoming mail (Exela), if applicable
- Date stamp
- Open
- Place in mail slots/bins
- Sorting and delivering of incoming mail (Post Office)
- Date stamp
- Open
- Place in mail slots/bins
- Take direction from leadership
- Provide outstanding customer service
- Regular and predictable attendance is an essential function of this job
Supervisor Responsibilities - This position has no supervisory responsibilities.
Physical/Mental Demands, Environment
- Ability to prioritize and coordinate job duties
- Ability to adjust priorities, listen receptively to ideas and problems
- Ability to reach acceptable compromise and to maintain strict confidentiality
- Ability to work under time constraints; ability to communicate clearly and work effectively as a team member
- Ability to work independently with little supervision
- A high degree of accuracy is required for handling sensitive mail and proper routing of mail
- Occasional moderate to heavy lifting
- Occasional travel to local Post Office or contracted mail vendor
Minimum Qualifications
At least 1-year experience in related skills applicable to corporate mail room operations. Must be able to demonstrate the following:
- Knowledge of current Microsoft Operating Systems would be a plus
- Knowledge of current Microsoft Office Versions would be a plus
- Good interpersonal and oral communication skills
- Experience working in a team-oriented and collaborative environment
Work Schedule - Full time. Monday – Friday, 7:30am – 4:30pm. Required in office (no at-home days).
Competitive Benefits
- Medical/Dental/Vision, with option for dependent coverage
- Flexible spending accounts
- Company-paid basic life/AD&D, short-term disability, long-term disability insurance
- 15 days Paid Time Off during first full calendar year
- 11 paid holidays
- Up to 5 days of paid bereavement leave
- Up to 20 days of paid jury duty leave
- 401(k) with employer match
Pay
This is a union position. The current starting rate for this position is $27.21 per hour. The wage rate for this position is determined by the collective bargaining agreement and may be dependent on experience, skills, education and other business factors.
Our Culture
BeneSys wants to be a great service provider to the members we serve, and we recognize we can only do that if we are also a great employer with successful employees. In short, our success is driven by our employees' successes. We want to be a place where people want to work, feel proud of what they do and feel fulfilled both professionally and personally. We want to create a place where employees can find long-term growth and potential.
Our culture focuses on three core values:
- Collaboration: working together across 31 locations to achieve the best for the company and our clients
- Dedication: striving to create an environment where all employees work toward a common goal while committing to providing the best customer service to our members and our colleagues
- Integrity: doing what we say we will do. Upholding strong ethical and moral principles
ADA & EEO
Reasonable accommodations will be made so that qualified individuals with disabilities are able to complete the application process and, if hired, fulfill the essential functions of their job.
