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Job Description:
Job Grade: 20C
Shift: Monday - Friday (19:00 - 0400)
The Operations Supervisor ensures customer mail is received, processed, sorted, and properly prepared for postal induction using timely and profitable processes. He/She makes daily decisions impacting departmental performance. This position serves as a Mail Innovations (MI) liaison with vendors and staffing agencies to ensure effective processing of mail. He/She provides guidance to outsourced labor and manages part-time supervisors.
Responsibilities:
- Supervises activities of staff in mail receiving, processing, sorting and shipping operations in a timely, cost effective manner, consistent with established operations procedures and USPS requirements.
- Meets or exceeds productivity goals established for mail operations functions.
- Ensures accuracy of direct mail processing and preparation operations in accordance with USPS requirements, customer requests, and established procedures.
- Establishes and maintains positive relationships as needed with customer operational staff, applicable USPS staff and vendors.
- Trains assigned on-site staff and follow-up to ensure work is accurate and complete.
- Assures operational supplies are on-hand and available at all times.
- Plans and recommends appropriate staff levels consistent with workload demands.
- Maintains a clean and orderly environment in all operations areas of the Regional Processing Facility.
- Maintains confidentiality of all internal systems, procedures, customer data and personnel information.
- Works with only broad supervision.
Qualifications:
- Working knowledge of mail processing services, systems, procedures and operations equipment
- Working knowledge of USPS requirements in the preparation of Standard Mail and parcels
- Excellent oral and written communications skills
- Ability to work in a fast-paced, dynamic work environment
- Flexible and adaptive to changing work requirements
- One (1) year management/supervisory experience in a production/processing environment
Employee Type:
PermanentUPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria:
Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications:
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Employment Type: Full time