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SalaryRICOH IS LOOKING FOR AN AREA CUSTOMER SERVICE COORDINATOR
POSITION PROFILE
Under the direction of the Enterprise Services Manager (ESM) or Area Operations Manager (AOM) this key position supports daily operations, implementations, expansions, and administration of all Managed Services Accounts within an assigned operational area with varying sizes.Undertaking all customer support tasks in external customer/client facilities
The Area Customer Service Coordinator is responsible for a broad knowledge of Ricoh Service Excellence Methodology, complete knowledge of account service delivery requirements and Ricoh portfolio of offered solutions.
Delivers operational support by assisting MS leadership by supplementing onsite personnel at various customer locations performing a wide range of duties requiring a versatile skill set and ability to adapt to varying industries. Additionally, they are required to support various locations for reasons that may include vacation, absences, training, implementations, etc. throughout assigned operational area.
QUALIFICATIONS (Education, Experience, and Certifications)
- Requires high school diploma plus 12 months of related work experience. Post High School education encouraged and preferred
- Could be required to move locations in one day should the business require it. Also, ability to cover accounts between 40-50 miles
- May require valid, violation-free driver’s license along with reliable transportation and minimum levels of auto insurance coverage per RICOH policy.
- Requires intermediate skill level on most common software applications including file folder management and navigating to network production folders.
Job Type: Full-time
Salary: $18.00 - $20.00 per hour
Expected hours: 32 – 40 per week
Experience level:
- 1 year
Application Question(s):
- Since this is a customer facing role. Are you currently vaccinated against covid19?
- Hourly pay is $18-$20. Let us know your salary expectations.
License/Certification:
- Driver's License (Required)
Work Location: In person
