Ma - Medical Assistant (Population Health)- Tulsa

Job Description
Medical Assistant (MA) Population Health
As a member of our newly formed Population Health department the Medical Assistant role is to support the team in providing a proactive approach in the prevention and treatment of problems that could put a patients' health at risk and/or problems that could be considered barriers to successful plan implementation. The Medical Assistant will provide administrative support for the care management activities.
Representative Duties:

• Facilitate hospital and other records into the EMR prior to visit.
• Initiate standing orders and medication refill requests.
• Call patients for ER follow-up and schedule follow-up visit within the designated timeframe.
• Assist RN Health coaches in coordinating care team services.
• Obtain records from external healthcare sources and/or EHR review to support coordinated patient care and to close documentation gaps.
• Complete follow up care management calls with patients.
• Participate in team huddles, care management planning and departmental meetings.
• Participate in continuous quality improvement activities and initiatives.
• Provide educational information to patients, family, etc.
• Collect information from external physicians and hospitals.
• Call patients for ER follow-up and schedule follow-up visit within the designated timeframe.
• General administrative responsibilities as directed supervisor.

Job Requirements
Job requirements:

• Certified or Registered Medical Assistant
• Healthcare experience
• Use AIDET (acknowledge, introduce, duration, explain, and thank-you) and manage up (promote colleagues).
• A passion for helping others
• Strong work ethic
• Articulate and creative in verbal communication
• Proficient in MS Office and experience in medial office scheduling
• Maintains patient confidentiality
• Adhere to the OUHP/SCM Standards of Behavior

Education:

• High School diploma or GED or completion of an accredited Medical Assistant Program.

KNOWLEDGE/ SKILLS/ ABILITIES/ AND OTHER CHARACTERISTICS:

• Advanced knowledge of medical terminology.
• Ability to interact professionally with healthcare practitioners and patients.
• Ability to supervise.
• Ability to speak fluent English and Spanish.
• Ability to read and write English and Spanish.
• Ability to work independently and as a team player.
• Must be detail oriented and complete work tasks.
• Ability to maintain composure even in difficult situations.
• Ability to be understanding and sensitive to needs of others.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate on the basis of race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Diversity Statement: The University of Oklahoma is committed to achieving a diverse, equitable, and inclusive university community by recognizing each person's unique contributions, background, and perspectives. The University of Oklahoma strives to cultivate a sense of belonging and emotional support for all, recognizing that fostering an inclusive environment for all is vital in the pursuit of academic and inclusive excellence in all aspects of our institutional mission.