Luxury Retail Sales Associate

ABOUT US

This is an amazing opportunity to work for an iconic fine jewelry brand and their flagship retail location on Union Street in San Francisco, California. As a women-run organization spanning over three-generations, our mission is to inspire and empower. We believe that the fine jewelry experience should not be stale or intimidating, but fun, inspiring and accessible. From serving young love birds just starting a family to celebrating the arrival of the first grandchild, we create a personalized experience and build lasting relationships extending throughout generations. We are passionate about people and share all the happiest moments in our customers’ lives—it is a joyful business and rewarding career. Our dynamic team of hard-working individuals are encouraged to establish a voice and collaborate in an open and family-oriented workspace.

ABOUT THE ROLE

This prestigious woman-owned luxury brand is seeking talented and passionate individuals with exceptional service and sales acumen. The ideal candidate is a naturally charismatic individual who is a superstar when it comes to cultivating long-lasting customer relationships. As a Luxury Retail Sales Associate, you will take a consultative approach towards customers by providing style suggestions and fine jewelry education. You will be responsible for guiding a customer through the entire cycle of the customer journey while adhering to the brand’s values. In a collaborative and modern office setting, you will work alongside our founder and designer, as well as your fellow Sales Associates. As part of the Carats & Stones team, you will have the opportunity to make a clear impact on the company's growth and culture.

YOUR RESPONSIBILITIES

• Work to create an inviting, personalized, and fun environment for the discerning client
• Develop a deep understanding of the merchandise, service offerings, and the brand
• Provide advice and relevant recommendations based on client needs and requests
• Effectively utilize available clientele tools and resources to increase personal business and process sales when closing
• Establish and nurture strong relationships with all clients in face-to-face interactions, as well as phone and email communication
• Contribute to opening and closing procedures to maintain high visual standards
• Actively maintain cleanliness and organization of the sales floor and merchandise presentation
• Ensure the communication and participation of all the brand’s service offerings, including financing, layaways, warranties, and jewelry inspections
• Assist with front and back of house operations, understanding the basic functionality and organization processes in the showroom, customer service, and operations departments
• Partner with bench jewelers in jewelry cleaning, inspections and repair intakes of customers
• Adhere to and implement security policies and procedures regarding high value merchandise, including accurate inventory checks

YOUR QUALIFICATIONS

• A minimum of 1-2 year of Retail Sales or high-level customer service experience, preferably in a Luxury Retail environment. No prior experience in fine jewelry needed, but preferred
• A dedicated desire to engage with people, resolve customer problems, and create lasting positive experiences with each customer interaction
• A passion for building clientele and demonstrated strong sales skills through client follow up, retention and utilization of selling tools
• Effective professional verbal and written communication skills a must
• Strong computer and system skills– comfortable learning new technology and processes
• A dynamic team player with strong interpersonal skills is a must
• Great ability to provide and receive feedback from colleagues, supervisors, and customers and adapt behavior with coaching
• Organizational excellence and strong attention to details with accuracy
• Must be available to work Saturdays (We are closed Holidays!)
• Reliably commute or planning to relocate before starting
• A high degree of business acumen, polished demeanor and the ability to establish trust
• GE High School Diploma (required), Bachelor’s degree or equivalent (preferred)
• Social media experience (preferred)

BENEFITS OF JOINING OUR TEAM

• Hourly Pay (plus bonus based on individual AND team performance)
• 401(k) Retirement Plan, with company match
• Health, Dental and Vision Benefits for you and your family
• Paid Time Off
• Generous Merchandise Discount
• Open, Dog-Friendly Environment

If you are interested in growing with us at Carats & Stones, please send us your cover letter and résumé to careers@caratsandstones.com.

Equal Employment Opportunity

All employment decisions, including the recruiting, hiring, placement, training availability, promotion, compensation, evaluation, disciplinary actions, and termination of employment (if necessary) are made without regard to the employee's race, color, creed, religion, sex, pregnancy or childbirth, personal appearance, family responsibilities, sexual orientation or preference, gender identity, political affiliation, source of income, place of residence, national or ethnic origin, ancestry, age, marital status, military veteran status, unfavorable discharge from military service, physical or mental disability, or on any other basis prohibited by applicable law.

Job Types: Full-time, Part-time

Pay: $22.00 - $40.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Weekends as needed

Application Question(s):

• Are you available to work Saturdays?

Education:

• Bachelor's (Required)

Work Location: In person