Address
Form of workJob Description
Company Overview
Founded in 1978 and headquartered in Denver, Colorado, the Grease Monkey® brand currently operates more than 300 centers internationally with operations in Mexico, China, Colombia and Saudi Arabia. Grease Monkey® is the nation’s largest independent franchisor of automotive oil change centers and is looking to expand in 2021 by opening 30+ new locations. Grease Monkey® International, LLC is the nation’s largest independent franchisor of automotive oil change centers serving more than 2 million customers each year.
Our Grease Monkey® Certified Pit Crews offer customers a service experience that is unrivaled in the automotive industry. Our highly trained technicians are certified using our proprietary Grease Monkey® Technician Training & Certification Program. Grease Monkey® certified pit crews offer drivers an exceptional experience, delivered with speed and precision.
We are a fast-growing and dynamic automotive repair facility looking for a knowledgeable and detail-oriented Automotive Service Writer to join our team. As an Automotive Service Writer, you will play a crucial role in ensuring that our customers receive the best possible experience, from the initial contact to the final bill.
Responsibilities:
- Greet customers and listen to their concerns and needs regarding their vehicles
- Communicate with technicians to diagnose problems and provide detailed and accurate service information
- Prepare and present accurate repair cost estimates to customers
- Explain the repair process and answer any questions customers may have
- Schedule appointments and coordinate repairs with the service department
- Follow up with customers to ensure complete satisfaction with their service experience
- Continuously update customer information and vehicle history records in our computer system
- Handle customer complaints in a professional and empathetic manner
- Continuously monitor and maintain inventory levels of supplies and equipment.
Requirements:
- High school diploma or equivalent
- Proven experience as an Automotive Service Writer or similar customer service role
- Strong understanding of automotive repair and maintenance services
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced and high-pressure environment
- Strong computer skills, including experience with customer relationship management (CRM) software
- Ability to multitask and prioritize tasks effectively
- Ability to work in a team environment and build positive relationships with customers and colleagues.
We offer competitive salary and benefits packages, ongoing training and career development opportunities, and a positive and supportive work environment. If you have a passion for the automotive industry and a commitment to providing exceptional customer service, we would love to hear from you.
