Lounge Cocktail Server

Description

If you desire to put your experience to work in a full-service AAA Four Diamond resort setting while making an impact to the benefit of your team, ownership, and community, the perfect career opportunity awaits.

We are in search of a Cocktail Server to join our Grand team at our 1,300 acre Grand Geneva Resort & Spa in Lake Geneva, Wisconsin. Recognized as a Top Resort in the Midwest by Conde Nast Traveler, this award-winning, all-seasons destination features over 746 guest accommodations, the WELL Spa & Salon, two championship golf courses, fitness facilities, a ski hill and terrain park, and 9 unique food and beverage outlets.

Our Team is looking for People Pleasing individuals who want to do the following:

· Turn our guest’s ordinary day into an extraordinary day ✨

· Love where they work ✨

· Be appreciated for what they bring to a team ✨

· Learn and grow with a company who truly values it’s people ✨

What’s in it for you?

• Flexible Scheduling
• Free meals every shift made by our talented culinary team
• Paid time off
• Golf, Ski, Restaurant & Spa discounts
• Hotel room discounts as low as $49 per night
• WELL Spa Gym membership for $16 per paycheck
• Advancement opportunities across the property and US
• Friendly work atmosphere
• Holiday, jury duty, & bereavement pay
• Medical, dental and vision insurance, company-paid life insurance, employee assistance program and additional retirement benefits
• Recognition programs (aka get paid to celebrate)

About the role

Create lasting memories for guests as a Cocktail Server by having a grand time suggesting and serving food and drink pairings while also talking with guests to gain meaningful connections.

What will you be doing?

· Checks and maintains proper set-up and cleanliness of service station before, during, and after shift.

· Greets guests in a timely, friendly, and courteous manner and explains all specials, promotions, and snacks.

· Takes orders, reciting selection of all call and premium brands as requested, requires memorization of all available drinks.

· Provides appropriate snack and garnish with all beverages when requested.

· Inputs orders into point of sale system to inform bartender an order was made in a timely manner.

· Maintains cleanliness of guest tables and assists with the bar area.

· Replenishes beverages as requested, frequently checking back with guest to inquire about satisfaction.

· Presents the guest with the check promptly, thanking them and inviting them to return, so they will frequent the restaurant again.

· Performs general cleaning tasks, using standard cleaning products as assigned by your supervisor to adhere to health standards.

· Maintain cleanliness, sanitation and personal hygiene.

· Must adhere to all State, Federal, and Corporate liquor regulations pertaining to serving alcoholic beverages to minors and intoxicated guests to ensure all laws are being followed.

· Performs other duties as assigned.

What do you bring to the role?

• Someone who is passionate about people and travel
• Willing to work weekends
• LOVES meeting new people and interacting with guests
• Has reliable transportation to and from work
• Past experience in hotels and customer service a plus
• Enjoys proactively using their creativity to personalize the guest experience

WARNING: must be prepared to be a part of guest memories for years to come!

Grand Geneva is an Equal Opportunity Employer

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills.