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SalaryJoin the WINNING TEAM at IGT Global! IGT is seeking a Lottery Field Services Technician in the area of Rochester, NY. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning Lottery Services organization.
IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):
- Company vehicle to take home for work use only (Field Services only)
- Medical benefits on day one of being an IGT employee
- 12 paid holidays plus 2 floating holidays per year
- 3 weeks of paid vacation per year, prorated first-year
- 401K with employer match and 100% vested on day one
- Company-paid parental leave, life insurance, short-term disability, and long-term disability
- Gym membership reimbursement, free identity theft protection, and tuition reimbursement©
- Apply here:https://jobs.igt.com/job-invite/14313/
Responsibilities
Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.
Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.
Maintain equipment to promote continuous operation of IGT equipment.
Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning, and/or minor adjusting of the malfunctioning component.
Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.
Deliver marketing supplies and consumable parts such as paper, ribbons, bet slips, etc., and track inventory of these items.
Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.
Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.
Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.
Qualifications
Education Required
High School Diploma or equivalent required.
Technical or I.T.-related training or education is a plus.
Experience Required
2+ years of electronics, repair, field, or related industry experience.
Skills Required
Knowledgeable in electronics, data communications, or related areas of expertise.
Must be able to climb, lift, and carry equipment weighing up to fifty (50) pounds.
Must be able to sit and drive for prolonged periods.
Demonstrate dexterity when working with tools and work with moving parts and electrical current.
May work at heights for installation of equipment, work in close quarters, and/or; be exposed to inclement weather during some installations.
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- On call
- Weekends as needed
Experience:
- Programmable logic controllers: 1 year (Preferred)
- Mechanical knowledge: 1 year (Preferred)
License/Certification:
- Driver's License (Required)
Willingness to travel:
- 100% (Required)
Work Location: On the road
