Address
Form of workJob Summary:
Assists in the investigation of cases of fraud involving use of electronic/cyber systems, debit and credit cards, new accounts, account abuse, check forgery, elder abuse, check kiting, identity theft and the like. Analyzes various reports to identify and limit potential fraudulent actions on member accounts.
Duties & Responsibilities:
- Responsible for processing actionable alerts/fraud notifications and conducting research into these alerts as needed.
- Assist members reporting fraud; place necessary restrictions to safeguard their account and mitigate losses.
- Conduct investigations on claims identified as potential fraud.
- Review membership information identified as potential Red Flag. Follow up with request for required documents and determine the validity of information provided.
- Review accounts and transactions for fraudulent activity and take appropriate action, such as restricting an account, to prevent fraud losses.
- Accurately record data and remarks in core system and analytic software system (Verafin) used to record/document investigations.
- Prepare member correspondence related to outcome of investigation.
- Review current fraud trends in the financial services industry; engage with supervisors to determine proactive measures to deter activity.
- Performs other duties as assigned by management.
Requirements:
- 2 years of prior Credit Union or Banking experience
- Prior Fraud or Loss Prevention experience preferred
- Strong analytical skills
- Effective communication skills
