Loss Prevention Officer $18.00

Hotel Emma is seeking passionate, service driven candidates for the position of Loss Prevention Officer.

Primary Responsibilities:

• Patrol all areas of the property on an ongoing basis throughout the shift.
• Assist guests with room access and other safety and welfare issues as needed.
• Lock property entrances when required.
• Respond to accidents, contact EMS or administer First Aid/CPR as required.
• Assist guests/Associates during emergency situations and make the appropriate notifications to management
• Respond to fire alarms and coordinate efforts to locate the source of the alarm.
• Defuse guest/associate disturbances and report to appropriate management.
• Complete incident reports to document all Risk Management/Loss Prevention related incidents.
• Resolve safety hazard situations.
• Escort any unwelcome persons from the property without interrupting the orderly flow of property operation.
• Complete a Loss Prevention shift summary/daily activity report.
• Maintain confidentiality of all Loss Prevention and property reports/documents.
• Respond to general Maintenance and Housekeeping requests during overnight hours.

Job Requirements:

• Education: High school diploma, General Education Degree or international equivalent required.
• Experience: Two or more years’ experience in Loss Prevention/risk management, preferably in a luxury hotel. Previous guest service and general computer experience required.
• Language Skills: Excellent knowledge of the English language is mandatory, as well as the ability to speak, read and write clearly and effectively.