- Full Time employees have access to Medical and Dental insurance to fit your needs
- Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses)
- 401K match (Let us help you build your financial future)
- Companywide Hotel Room Discounts (Who doesn’t love to get away)
- Paid Time Off
- Employee Assistance Program (We are here to support you)
- Employee family events (bring the kids!)
- Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few
- Many more, please inquire for more details One of the premier luxury resorts in San Antonio, La Cantera reimagines its ranch roots through 496 rooms, 34 boutique-style Villas, and an exclusive adults-only floor. Overlooking 550 acres of The Texas Hill Country, La Cantera has become one of the most sought after San Antonio resorts. At La Cantera, sophistication meets relaxation. Every experience provides the opportunity to discover something new. From our 25,000 sq. ft destination spa, Loma de Vida Spa & Wellness, a championship golf course, guests can immerse themselves in the San Antonio scenery. Unlike other Hill Country resorts, La Cantera invites the peaceful Hill Country ambiance into every space. Overview:
The Security Officer shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as well as promoting the resort as both the Destination and Employer of Choice!
Essential Job Functions:
- Maintain complete awareness of scheduled group activities and house count, hotel facilities and services, hours of operation, facility layout, fire and emergency plans, and departmental rules of conduct.
- Review department log records and be familiar with pertinent information relevant to the daily shift.
- Review the hotel status and follow up actions with the previous shift officer.
- Provide escorts for employees in accordance with departmental standards.
- Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards.
- Handle deliveries received during non-business hours following hotel procedures.
- Work with outside agencies (i.e. sheriff) cooperatively and follow established hotel regulations.
- Coordinate emergency situations as specified in the departmental manual.
- Contact the Security Supervisor immediately for emergencies as specified in the departmental manual.
- Monitor surveillance cameras as assigned.
- Investigate duress alarms and comply with respective procedures.
- Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards.
- Resolve safety hazard situations.
- Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
- Challenge suspicious persons on hotel property in accordance with departmental procedures.
- Conduct designated investigations into theft or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints, and complete documented reports in accordance with departmental procedures.
- Respond to the scene of guest/employee accident promptly; administer first aid/CPR in accordance to guidelines and comply with all departmental procedures; communicate specified information to EMS/medical personnel as required.
- High school education required
- Previous experience in a hotel environment preferred
- Fluency in English both verbally and non-verbally.
- Provide legible communication and directions.