Loss Prevention Investigator

Job Summary:
To deliver a great customer experience while providing a safe environment, and ensure the safety of all Company assets; to protect Company assets within assigned stores through detection of Customer, Vendor, and Associate theft through direct observations and CCTV surveillance.

Minimum Required Qualifications:
The minimum required qualifications for this position include, but are not limited to, the following:

• Ability to proficiently read, write, speak, analyze, interpret, and understand the English language.
• Ability to stand/walk for the duration of a scheduled shift.
• Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 50 lbs.
• Ability to tolerate dust and cleaning agents during routine housekeeping duties.
• Ability to work in varying temperatures.
• Ability to travel to various store locations, if applicable.
• Ability to interact with Customers in a friendly and helpful way.
• Ability to work cooperatively with others.
• Ability to work all assigned work schedules and comply with all time and attendance policies.

Essential Job Functions:
Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following:

• Utilize Company Loss Prevention reporting and applications (i.e. Lane Hawk, Smart Store) to identify and minimize potential loss and shrink.
• Detect and apprehend Customers, Associates, and Vendors for theft in a professional manner in accordance with Company policy, by specific directions of the Loss Prevention Specialist, and legal requirements in order to protect assets.
• Represent the Company in criminal actions as result of apprehensions made.
• Participate in special investigations when assigned.
• Bring loss vulnerabilities existing in any assigned store, along with recommendations, to the attention of Store Management and Loss Prevention Specialist.
• Be knowledgeable and understand all departmental procedures within the Company in order to be able to detect policy violations.
• Coordinate own activities and functions to obtain maximum productivity and efficiency.
• Observe security standards by staying alert and being aware of Customer actions and behavior; report to Store Management any abnormal behavior.
• Regularly lift, pull, push and rotate merchandise that weights 25 lbs., and that occasionally weights up to 50 lbs.
• Maintain the security of auxiliary doors and entrances.
• Maintain good communications with Associates and Store Management throughout the Company.
• Notify Store Management of personnel situations or policy violations having an adverse effect on store operating performance or of situations requiring disciplinary action.
• Understand operation of cash register and follow all cash handling procedures.
• Greet all customers and provide them with prompt, courteous service and assistance.
• Be knowledgeable about location of items in store.
• Understand and adhere to Company shrink guidelines as relates to store operations.
• Maintain a clean, neat, organized and safe work/shopping environment.
• Observe store rules and Company policies.
• Dress and groom according to Company policy including uniform, name badge and hat or hair restraint requirements.
• Observe shift operating hours at all times as scheduled or assigned by the store manager.
• Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations.
• Perform duties in accordance with the Company’s HAZCOM program and adhere to manufacture’s label instructions for the safe and proper use of all chemical products.
• Perform all duties in accordance with safety policies and procedures.
• Assist in training personnel when required.
• Complete all applicable training programs.
• Stand at work station for duration of scheduled shift, which may exceed 8 hours per day.
• Perform all duties in accordance with all ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency).
• Maintain punctual and regular attendance.
• Work overtime as assigned.
• Work cooperatively with others.
• Must be 18 years or older to operate balers, hi-lo’s, power jacks, and slicing machines.
• Perform other duties as assigned.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off

Schedule:

• 8 hour shift
• Overtime

Experience:

• Loss Prevention: 1 year (Required)

Willingness to travel:

• 50% (Preferred)

Work Location: In person