Looking For Awesome Customer Service Skills

Join a team that cares about our customers and you!

Mead Agency and Associates, Inc. in Hillsboro, Oregon, is Looking for an experienced and committed individual to join our team as a Part-Time orFull-Time CSR.

In this role, you will manage accounts to maintain strong business relationships and ensure customer satisfaction. In this position, you will play a vital role in managing and growing our customer base. If you have excellent Customer Service Skills and are committed to providing customers with the best experience, this is the role for you. With your positive attitude, proactive Customer Service Skills, and dedication, you may be a perfect fit for this role. Apply now to join our team and begin a role with excellent career growth and earning potential.

Hourly Base Salary Based on Experience

Paid Time Off (PTO)

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

• Process customer policy change requests.
• Secure all Trailing Documents from customers.
• Handle all incoming claim calls from customers and follow-up.
• Complete Evidence of Insurance requests.
• Immediately greet all customers, entering the office, in a friendly and helpful manner.
• Take premium payments from customers.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Maintain knowledge of new products and services.
• Provide exceptional Customer Service and support.
• Provides on-going support to insurance clients as needed.
• Participate in regular team meetings and brainstorming sessions.
• Attend training and continuing education courses.

• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Possess an upbeat, positive and enthusiastic attitude.
• Be a great self-starter with a sense of urgency.
• Excellent Communication/interpersonal skills.
• Must have ability to multi-task.
• Professional phone etiquette.
• Career minded vision.
• Excellent Spelling and Grammar skills.
• Strong communication skills, both oral and written.
• Driven and goal-oriented individual.
• Ability to tactfully handle stressful and difficult situations.
• Be capable of handling customer rejection.
• Bilingual, fluent in both English and Spanish is beneficial.
• No insurance experience required but must be willing to learn