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Form of workHello,
My name is Anubhav and I'm a recruiter at Artech. We are constantly on the lookout for professionals to fulfil the staffing needs of our clients, and we currently have a job opening that may interest you. Please find below, summary of the position.
If you are currently not in the job seeking market, feel free to refer this position to someone you may know to be a fit. However, should this position be of interest to you, please send me your resume or contact me directly at 973.786.9756.
Below are the position details for your reference:
Job Title:Network Operation Control
Location: Melbourne, FL
Duration: 12 Months (Temp to perm)
Job Description:
• Provide technical support handling inbound and outbound calls, managing Outlook Email queues, and inputting data to an Incident Management Queue in a Call Center environment.
• Monitor alarm conditions, analyze, and troubleshoot network to proactively identify and minimize disruption and impact to the FAA network.
• Use software tools and procedures, check availability and assign field technicians to jobs.
• Maintain Field Technician incidents tickets (submit new incidents, keep existing incidents updated and accurate, help technicians resolve incidents).
• Able to follow standard procedures and prioritize tasks according to urgency and importance, in a team environment and adapt quickly to new procedures and changing situations.
• Ability and willingness to learn the OSI Model.
• Willing to participate in team training to learn IP and Time Division Multiplexing (TDM) technologies.
• Ideal candidate will have proven communication and customer service skills, strong attention to detail and be able to remain calm during urgent situations.
• Work in an onsite 24x7 network Call Center environment where shift and workday flexibility is required, along with on-call hours.
• Support short-term emergency evacuation to local backup facilities, if initiated.
Qualifications:
• High School Diploma or equivalent and a minimum of 6 years of prior relevant experience or 2 years post-Secondary/Associates Degree with a minimum of 2 years of prior related experience.
Preferred Additional Knowledge, Skills, and Abilities considered:
• Customer service experience a plus.
• Networking experience with OSI Layers 1, 2, and 3.
• Networking technologies experience with SONET and/or Time Division Multiplexing (TDM).
• Familiarity working with networking technologies such as RF, OSPF, BGP, MPLS, and HSRP.
• Employ test methods to analyze channelized/unchanneled T1, T3, utilizing DACs equipment, Ethernet, IP, Frame Relay, ATM, WAN, LAN, SONET, and TDM.
• Experience with Network Management tools such as Cisco Prime SNMPc, Orion, and Netflow.
• Experience in UNIX and Remote Access solutions.
• Experience with call center phone systems and working with geographically dispersed teams.
• Interest to track metrics and seek operational improvements using Excel.
• Experience with Office Applications (Outlook, Excel), Remedy Incident Management System (or equivalent), or Dispatch experience.
• Certifications (or willingness to learn) such as Cisco Certified Network Associate (CCNA), Network+, JNCIA, and ITIL v4
Regards,
Anubhav Tiwari
Associate Recruiter | CORE
Cell: +1-973.786.9756
Email: anubhav.tiwari@artech.com
360 Mt. Kemble Avenue, Suite 2000 | Morristown, NJ 07960
Website: www.artech.com
