Logistics Scheduler/Csr

JOBDESCRIPTION
Customer Service
I. General

The Customer Service will provide customer service and administrative support for a busy home medical equipment office. This employee will also be assisting with others relative to in-house communications with the patient/client.

II. Responsible To

The Customer Service reports directly to the Branch Manager. The Customer Service t is also responsible to any manager as dictated by Company Policy. In absence of the Branch Manager, the Customer Service Assistant is responsible to whatever individual the Branch Manager has at that time charged with management of the Customer Service Department.

III. Responsibilities and Duties

• Assisting in day to day operations: scheduling appointments, returning calls, responding to inquiries, verifying all required paperwork is provided by delivery pickup repair staff, monitoring communications from customers, creation of files for delivery/ service.
• Ensure all messages have been retrieved and return calls made.
• Update notes in website; contact purchasing agents by phone and email as needed.
• Order all parts that were approved by; data enter all PO’s for parts ordered; charge up PO’s in TIMS once parts are ordered; deplete inventory on patient order.
• Schedule deliveries and pickups with the patient as needed.
• Clear routes by updating notes in website, contact Purchasing agents by phone and email as needed.
• Enter orders on website for all rehab orders received from the VA.
• Forward orders to purchasing to be ordered and update website.
• Assist with obtaining quotes for Rehab..
• Assist in CRM input as designated.
• Works open order reports, open scheduled and equipment receive reports.
• Assists with resending open work orders and resolution of issues.
• File away all completed orders in server room; place all files in designated locations, by status in active file drawer.
• Check work area to ensure that files are not exposing patient information.
• Complete daily status report, scan and email out by 4 PM daily.
• General office duties and other tasks as needed.
• Regular attendance is a necessary and essential function of the job.
• Complete 10 hours of continuing education credits, relevant to this position, per renewal cycle, including up to 5 hours of in house facility based In-Service continuing education and a minimum of 5 hours of approved peer review continuing education programs as directed by management

IV. Qualifications

Education

Graduate from an Accredited High School

Experience and Knowledge

Excellent communication/phone and customer relations skills are a must.

Previous Data Entry Experience

• Typing and 10 key skills
• Proficient knowledge in the Microsoft Office Professional Suite
• Detail Oriented
• Problem Solver
• Must be able to read, write and speak English fluently
• Ability to multitask

V. Physical Requirements

• In an 8 hour day the employee lifts/carries 2 lbs. frequently.
• In an 8 hour day the employee stands/walks 2 hours.
• In an 8 hour day the employee sits 6 hours.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Experience:

• Customer Service: 1 year (Preferred)

Work Location: In person