AddressBRIEF POSITION SUMMARY:
Responsible for regularly managing and directing the work of a team of Fleet Drivers, Dispatchers, Coordinators, Analysts, Logistics Associates, or other positions deemed necessary in performing the Transportation related operational functions within a designated territory.
PRIMARY DUTIES AND RESPONSIBILITIES:
Associate Development:
- Directly manage territory Fleet Drivers including the performance development, scheduling and training, etc.
- Work with internal fleet drivers to share goals and strategy in local market
- Ensures positive associate engagement and associate development through timely and effective feedback, to include individual meetings, file reviews, performance management, and the Annual Performance Review (APR) process
Executing day to day operational logistics functions:
- Problem solve and exercise judgement to make modifications to daily routes to accommodate the needs of customers
- Directly manage regional fleet drivers including fleet safety within the region
- Achieve daily KPI metrics to include 98% or better on time performance score, Bill of Lading utilization as determined in each lane by the senior manager, dwell time management
- Develop delivery routes and maintain contact with drivers throughout the day by answering incoming calls
- Cultivate strong relationships with drivers and customers
- Monitor route changes or road construction issues and work with drivers to establish new routes for timely deliveries
- Champion and implement both company and store initiatives for consistent execution, continuous improvement and ensures team is trained on CarMax standards
- Utilize reports, analyzes information, and monitors trends to identify opportunities in the territory
- Monitors standard reporting for their territory to determine priority level of moves.
- Communicate to key stakeholders all pertinent information captured after all store visits, conference calls, work groups and team meetings.
- Partners across Merchandising, Operations, & Sales to produce daily ship plan with staffing targets
- Partner with third party vendors to provide fleet coverage as needed
- Manage daily hub operations which includes coordination of shipping and receiving
- Partner with Senior store leadership to address operational constraints
- Responsible for maintenance and repairs for all fleet equipment to include scheduling and partnering with lease vendors
- Displays financial responsibility
Internal Fleet Management:
- Monitor our telematics provider for violations or safety concerns and provide feedback to fleet drivers
- Coordinates with Background Screening and ensures all internal fleet driver DOT qualification documents, and DOT requirements, are current and in compliance with DOT regulation.
- Work with CarMax telematics solution to measure fleet performance
- Communicate KPIs to ensure service alignment & visibility to stores
- Partner with Home Office Logistics team to align performance and future needs.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management Development Program (MDP) completion required for Internal Candidates
Position not eligible for relocation assistance
QUALIFICATIONS:
Multi-task in a high energy, fast-paced work environment · Speak, listen, and write effectively in dealings with customers and associates across departments · Read, interpret, and transcribe data in order to maintain accurate records · Make independent judgments regarding critical business decisions · Identify business opportunities and suggest improvements
Education and/or Experience:
Previous management experience with retail management preferred. Completion of CarMax provided training · Bachelor’s Degree a plus Intermediate PC skills. Dedicated fleet or logistics experience preferred.
Language Skills:
Strong communication skills required (both oral and written) to act as principle point of contact for the department.
Mathematical Skills:
Strong mathematical skills required to perform rate evaluations and to evaluate total transportation expenditures.
Reasoning Ability:
Strong ability to evaluate and negotiate all related department decisions while establishing lane rates, delivery time frames, and acceptable timelines for dispatching.
Working Conditions:
Combination of both office and outdoor environment; may include working at times in noisy and/or inclement weather conditions.
- Requires non-manual work that may require walking or standing for extended periods of time.
- Flexible work hours with shifts that may include nights, weekends, holidays.
- Requires ability to travel 25-50% as needed.
- Wears CarMax clothing (acquired through company) at all times working in the store.
- Adhere to all CarMax policies including, but not limited to, Attendance, Proper Recording of Time, Asset Protection, EH&S (Environmental, Health & Safety), and Standards of Professional Appearance.
About CarMax
CarMax disrupted the auto industry by delivering the honest, transparent and high-integrity experience customers want and deserve. This innovative thinking around the way cars are bought and sold has helped us become the nation’s largest retailer of used cars, with over 200 locations nationwide.
Our amazing team of more than 25,000 associates work together to deliver iconic customer experiences. Along the way, we help every associate grow their career and achieve their best, at work and in their community. We are recognized for our commitment to training and diversity and are one of the FORTUNE 100 Best Companies to Work For®.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
