Logistics Dispatcher

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

• Pay Rate: $20.23/Hour and it is paid on the bi-weekly basis.
• Company's shirts are provided free of charge and the required dress code is business casual. 
• Work Schedule: Monday ~ Friday. The shift starts at 9:30am to 6:00pm and overtime (OT) is offered based on business needs and is paid time and-a-half.

Under immediate direction, the Dispatcher provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs.  Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.

    Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops
    Provides highest level of customer service to all customers in line with Customer 1st objectives
    Monitor, process, and escalate SFDC cases to supervisor
    Assist walk-in customers
    Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
    Reviews driver's paperwork and files paperwork
    Review and updates routes, new customers based on daily communication, reroutes existing customers as required
    Ensures that routes are balanced daily
    Assists Trans Supervisor/Manager as needed/directed
    Update SAP data / notes
    Communicate performance standards and objectives
    Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings
    Always maintains a safe and compliant workplace
    In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries
    Perform other duties and responsibilities, as assigned

    High School Diploma or equivalent
    2+ Years' experience, preferably in Transportation, Logistics, Routing and Customer Service
    Proficient in Microsoft Office applications and some knowledge of DOT Compliance. 

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job.  This document does not create an employment contract, implied or otherwise.  Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources policies and local laws.  To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.