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SalaryAbout us
PFNonwovens is a nonwovens business with a location in Hazle Township, PA. We are professional, agile and PFNonwovens is a global company that specializes in the production of nonwoven fabrics for a wide range of industries, including hygiene, medical, automotive, construction, agriculture, and filtration. The company's goal in business is to provide customers with high-quality and innovative nonwoven solutions that meet their specific needs and requirements. To achieve this goal, PFNonwovens focuses on continuous improvement and innovation in its production processes, products, and services. The company invests heavily in research and development to develop new and improved nonwoven materials that are more sustainable, efficient, and cost-effective. PFNonwovens also aims to build long-term relationships with its customers by providing exceptional customer service, technical support, and customized solutions. The company values transparency, integrity, and ethical business practices and strives to operate in a socially responsible and environmentally sustainable manner. Overall, PFNonwovens' goal in business is to be a leading global provider of high-quality nonwoven fabrics that meet the evolving needs of its customers and contribute to a better world.
PFNonwovens places a strong emphasis on creating a positive and inclusive work environment that promotes employee satisfaction, engagement, and growth.
The company culture is characterized by a commitment to continuous improvement, teamwork, and innovation. Employees are encouraged to share their ideas and suggestions for improving processes, products, and services, and to collaborate with colleagues across departments and locations. The company values open communication and transparency and strives to foster a culture of trust, respect, and accountability.
PFNonwovens also recognizes the importance of work-life balance and offers a range of programs and benefits to support employees' physical, mental, and emotional well-being. These include flexible scheduling, wellness programs, and opportunities for professional development and training.
Overall, PFNonwovens' work environment and culture are designed to empower employees to reach their full potential and contribute to the company's success, while also fostering a sense of community, belonging, and mutual support.
Responsible for acting as a liaison between customers and company. Builds relationships with customers, assists with sales orders, account questions, errors, billing, cancelations, complaints, and other queries.
- Communicate respectfully and assist customers to ensure complete satisfaction.
- Identify and resolve issue, ensuring customer has material on time.
- Receives purchase orders, adjustments, and customer inquiries about products.
- Helps identify and assess customer needs to ensure overall satisfaction.
- Uses ERP system to input, track and report sales order activity.
- Maintains accuracy of system as it relates to pricing, shipping, destinations, etc.
- Works closely with credit, production, and shipping/warehouse personnel to coordinate shipments, monitors inventory against orders.
- Interacts with Business Development and P&D, provides information and coordinates trial shipments, provides support information for problem resolutions.
- Supports management requests for information, sales, and order reports and analysis.
- Manage logistics/Warehouse/Outside Warehouse, International shipments/ Customs
- Works closely with the planning department on new/revised orders.
- Interacts with Finance, monitors customer pricing related to standard and special product requirements.
- Receives and logs customer complaints work with QA to process the customer complaints from start to finish.
- Works with QA to manage customer returns through RMA system and follow ups regarding complaints.
- Completes export shipping documentation as required for customer needs.
- Complete and participate in developmental learnings.
- Performs other duties as necessary when directed to do so.
- Follows necessary GMP, FDA, and ISO regulations.
- High School diploma or GED required. Associate degree a plus.
- Two years’ experience in a comparable customer service environment managing customer accounts.
- Knowledge of company, products, and customers. Knowledge of company product methodologies.
- Proficient knowledge of Microsoft Office Systems including Excel and Word, computer literacy, shipping methods and documentation.
- Excellent written and verbal communications skills.
- Fundamental knowledge of industry and markets.
- Office environment. Observes all safety and quality always rules and uses the proper safety equipment.
- Must be able to speak, hear, use a computer and answer a phone.
The above information on this job description has been described to indicate the general nature and level of work performed by incumbents. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent.
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
Application Question(s):
- How have you used an ERP system in the past to input, track, and report sales order activity, and what specific functions or features have you found most useful?
- How do you manage logistics and warehouse operations, particularly when dealing with international shipments and customs regulations?
- Are you authorized to work lawfully in the United States for PFNonwovens LLC?
- Will you now or in the future require PFNonwovens LLC to commence (“sponsor”) an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called “sponsorship” for an employment-based visa status.
- How have you used Excel to interact with other departments, such as finance, quality assurance, or planning, and what specific tools or features did you use to ensure smooth communication and coordination?
- What is your skill level in Microsoft Excel? Basic, Intermediate, Advanced
Work Location: Hybrid remote in Hazle Township, PA 18202
