Loan Servicing Specialist

The Loan Servicing Specialist is responsible for the timely servicing of all loan types in the Bank’s portfolio including Residential, Consumer and Commercial loans. This position requires an innovative, detail-oriented individual capable of consistently recognizing and responding to shifting priorities. The ideal candidate will consistently utilize their analytical skills to identify and assist in the implementation of process efficiencies.

Key Accountabilities

• Assists with aspects of the Residential and Consumer loan boardings in the Bank’s core system. Ensuring accuracy with each transaction.
• Responsible for procedure maintenance in the department which includes drafting, reviewing, and updating procedures as needed.
• Performs accurate and prompt processing of all escrow-related activities including payments, invoice processing and tracking.
• Accurately and efficiently processes variety of loan transactions, including loan payments, payoffs, short sales, charge offs, new loan disbursements, line advances, homeowner’s insurance, life insurance, PMI, flood insurance and disability insurance payments.
• Performs quality control reviews of multiple processes and ensures accuracy in accordance with all Bank policies and procedures.
• Performs operational tasks for various Loan Servicing processes.
• Responds to all telephone and letter inquiries for internal and external customers, ensuring courteous, accurate and thorough follow up.
• Monitors and processes all payoff related activities including discharges and title releases.
• Maintain knowledge of all loan systems including Commercial, Residential and Consumer.
• Monitors daily, weekly and monthly loan reports and completes any related tasks.
• Assist with preparing files for upcoming Audits.
• Works with management on special projects, as needed.
• Performs scanning and imaging of documents.
• Maintains current knowledge and consistent compliance with regulations, Bank policies and procedures including but not limited to Bank Secrecy Act (BSA) and Office of Foreign Assets control (OFAC) requirements.
• Investigates and responds to any and all discrepancies, disputes or requests.
• Performs all duties in conformance with Bank policy and all federal and state regulations, including all Fair Lending regulations

Qualifications

• High School Diploma or equivalent.
• Excellent organizational and time management skills.
• Strong critical thinking and analytical skills.
• Strong oral and written communication skills.
• Ability to be detail-oriented and work independently in a fast-paced environment with minimal supervision.
• Ability to apply concepts such as fractions, percentages, ratios to practical banking situations.
• Proficient in MS Office.
• Ability to work with third party vendors.
• Exceptional customer service skills with both internal and external customers.

Preferred Qualifications:

• Associates Degree or equivalent experience
• 2 years experience in a financial institution or related field.
• Experience with Banking systems preferred.
• Knowledge of banking regulations
• Ability to read, analyze, and interpret general banking documentation or regulations

Salary Range: Commensurate with experience.

Centreville Bank offers a competitive salary and benefits package that includes medical and dental coverage, life insurance, disability insurance, 401(k) plan, paid time off and holidays.

Centreville Bank is an Equal Opportunity Employer. All positions are subject to periodic evaluation.