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Form of workAs a Loan Servicing Specialist, you are responsible for processing auto dealer floorplan loans, payments, and offset equity transactions into the Dealer Floor Plan System. You will prepare, balance, and input general ledger accounting entries into the MITS, ACH, and Wire system(s). Duties may include, but are not limited to reviewing, processing, and maintaining dealer floorplan documents as well as providing input or monetary and non-monetary account transactions / adjustments.
If you are an experienced and execution driven individual, who has the ability and acumen to provide quality customer service, accurate data entry of new loans, advances, payments, and general ledger items while servicing auto dealership floorplan loans, this is the role for you.
Job Responsibilities:
- Perform timely and accurate system input of new loans and loan payments which includes analysis to ensure proper payment application and ensure adequate availability to support advance and funds disbursements
- Balance daily work leveraging standard Accounting practices
- Answer customer service calls, research and respond to inquiries and requests for information, and resolves problems and complaints
- Flexible and adaptable, assisting with special projects and assignments as needed
- Assist borrowers with web registration
- Provides prompt, courteous and excellent customer service to internal and external clients
- Must be highly adaptable to change and have the ability to manage multiple priorities and meet strict deadlines
Required Qualifications, Capabilities, and Skills:
- Must be willing to work in a fast-paced, heavy volume environment. Volume fluctuates
- Strong organizational, prioritization, and communication skills, both written and verbal
- Ability to multi-task: typing while reading, viewing multiple screens and systems, keeping up to date with new procedures, and tracking all items processed
- Must have strong problem solving, research, analytical, and decision making skills while also applying effective deduction skills
- Strong interpersonal and computer skills, accuracy with numbers, and attention to detail essential including working knowledge of Microsoft Office products
- Must have excellent attendance
- May require 10-key and/or data entry testing
Preferred Qualifications, Capabilities, and Skills:
- Attention to detail and general loan accounting skills a must. Accounting, Math and/or Financial college coursework a plus
- Proficient in 10-key and data entry ensuring accurate posting of the transactions
- Strong knowledge of Banking Industry business structures a must
- Prior Auto Servicing experience desirable
Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.
Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents and perspectives that they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. (If you are a US or Canadian applicant with a disability and wish to request an accommodation to complete the application process, please contact us by calling the Accessibility Line (US and Canada Only) 1-866-777-4690 and indicate the specifics of the assistance needed.)
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
